The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,960 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,960 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great choice of products easy to order. Kept informed re delivery. On previous order a query I made was dealt with promptly & effeicntly. Very pleased with service.”

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Posted 1 year ago

“Excellent service I am a very Happy customer and will be using the Wol Factory again Thank you very much.”

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Posted 1 year ago

“Excellent value and a good range of products.”

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Posted 1 year ago

“Excellent service. Quick and efficient. Would definitely use them again and recommend them to all my friends and family.”

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Posted 1 year ago

“Wool was d9elivered really quick I was delighted with it”

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Posted 1 year ago

“Order came and one ball of wool was the wrong colour they resolved it within 2 days and offered me to return the ball of wool that was wrong or a discount on it I took the discount and kept the ball of wool thanks 😊”

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Posted 1 year ago

“Good service, quick postage, and super yarn.Will buy from you again and again.👍”

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Posted 1 year ago

“Very pleased with the wool that I got from you. It knits great.”

The Wool Factory Ltd 5 star review on 18th May 2023

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Posted 1 year ago

“Excellent transaction”

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Posted 1 year ago

“Speedy delivery , quality wool , at a very good price”

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Posted 1 year ago

“Very good service and speedy delivery 😊”

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Posted 1 year ago

“Ordered a decent amount of wool less than a week ago and it all arrived well before the estimated date despite the bank holiday. Extremely happy with the attention to batch numbers (this was my biggest worry concern ordering online). Finally the conformation email including who partakes in picking, packing and posting your order is lovely. Wi definetly order from here again.”

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Posted 1 year ago

“Placed an order last wed night and delivery was on the Saturday morning. Wool was top quality too! Definitely will be my regular supplier from now on. Excellent service. Thank you”

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Posted 1 year ago

“Discovering The Wool Factory was just what I needed. Great choice. Fabulous prices and an extensive selection of yarn. Absolutely reliable fast delivery service and wonderful communication throughout. I'm a fan and highly recommend.”

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Posted 1 year ago

“Great experience Lovely wool great price and quick delivery.”

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Posted 1 year ago

“made my order which was quickly acknowledged Comfirmation of despatched order quickly followed Received Order well within the allocated time Well happy with yarn received.”

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Posted 1 year ago

“Great prices, fast despatch of wool and superb choice. Lovely emails from the company too . Highly recommend and now my first choice for buying.”

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Posted 1 year ago

“Brought yarn from shop and on line. In shop staff very friendly and helpful. On line my order arrived within 2-3days. I knit and crochet with the yarn never had any problems.”

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Posted 1 year ago

“As a new customer, I have found that the website offers a good range of products and the system is easy to navigate and use. The information regarding my order is timely and informative and the delivery is also timely and smooth.”

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Posted 1 year ago

“My order arrived very quickly and was well packaged. The wool is a lovely colour, the photos didn't do it justice, and I love the buttons. I was surprised at the low prices for such good quality items. Can't wait to get started on my project. I will be ordering again. Amazing service, Thank you.”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 8,960 reviews