The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,960 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,960 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always very good and helpful service. Would not hesitate to use again”

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Posted 1 year ago

“Fantastic choice and reasonably priced. very quick delivery time too. Always good quality.”

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Posted 1 year ago

“Loved the quality of the wool, delivery was pretty quick considering it was a big parcel. Very happy with the service from the wool factory”

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Posted 1 year ago

“The delivery went very well and I am very pleased with the product.”

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Posted 1 year ago

“Always a quick and professional service of good quality items. I have yet to have any problems with any aspect of their services and would highly recommend”

The Wool Factory Ltd 5 star review on 28th July 2023

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Posted 1 year ago

“Always get good service from Wool factory, excellent for delivery”

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Posted 1 year ago

“I purchased the July subscription box which did not arrive,one quick email and a replacement received immediately. Very good customer service.”

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Posted 1 year ago

“Always arrives promptly and get what I order ,Great service and good price.”

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Posted 1 year ago

“I was very happy with my order. As well as the wool being good quality and excellent value, it was delivered quickly. The online correspondence was efficient and very friendly.”

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Posted 1 year ago

“Always quality yarns, excellent customer service and communication plus great prices and delivery times. Fantastic offers too, almost forgot to mention that. No need to shop anywhere else”

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Posted 1 year ago

“Wool I ordered was just as anticipated. Delivery swift and I was kept informed throughout the process. Will definitely use The Wool Factory again.”

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Posted 1 year ago

“came super fast perfect condition the order confirmation email made my day”

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Posted 1 year ago

“Easy to order on their website, great communication with a speedy delivery.”

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Posted 1 year ago

“I ordered some woolcraft yarn in cream and white. I love the acknowledgment of the order. Just brilliant. The order came quickly enabling me to get the blanket done.”

The Wool Factory Ltd 5 star review on 27th July 2023

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Posted 1 year ago

“Great service and always a speedy delivery. Thank you 😊”

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Posted 1 year ago

“I love the wool factory, I love the many choices of great yarns, I love their prices and I love how fast they get orders sent out big or small. I've had a couple of orders and will be buying again.”

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Posted 1 year ago

“Delivered promptly, well wrapped very pleased with the yarn, knits up nicely. Thank you will make note of your name for any future knitting wool.”

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Posted 1 year ago

“The wool factory has become my number one go to place for wool, the staff are really friendly, helpful and professional, the selection of wools and the incredible discounts are second to none and delivery seldom takes more than 48 hours from emailing them my order, I would (and do) happily recommend this company to anyone who'll listen!”

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Posted 1 year ago

“Super speedy delivery, very polite couriers. Gorgeous quality wool and buttons- really enjoying my projects”

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Posted 1 year ago

“I have purchased quite a lot of yarn recently. I’m very pleased with the quality and the very good service. Orders are dispatched quickly. I would certainly recommend them.”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 8,960 reviews