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The Wool Factory Ltd Reviews

4.9 Rating 8,952 Reviews
97 %
of reviewers recommend The Wool Factory Ltd
Company Reviews Product Reviews
3,005
 Metrics Info
4.9
Based on 8,952 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read The Wool Factory Ltd Reviews
Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Terrina L
Verified Buyer
“Excellent service from start to finish...”
Helpful Report
Posted 6 months ago
Maureen L
Verified Buyer
“Very pleased with the quality of wooi, the price and the Very efficient delivery. Many thanks”
Helpful Report
Posted 6 months ago
Vicky W
Verified Buyer
“Always pleased the the service you provide quick to fill oreders quality of wool is great resonably priced great company”
Helpful Report
Posted 6 months ago
Faye B
Verified Buyer
“Very efficient. And reasonably priced.”
Helpful Report
Posted 6 months ago
June T
Verified Buyer
“Quick and efficient delivery and exactly what was required.”
Helpful Report
Posted 6 months ago
Ruth D
Verified Buyer
“Excellent choice of products and excellent service.”
Helpful Report
Posted 6 months ago
Kd S
Verified Buyer
“Since discovering the wool factory several months ago I've practically used them exclusively to buy wool and patterns. Excellent range of both wool and patterns. The wool is excellent quality.”
Helpful Report
Posted 6 months ago
Anonymous
Verified Buyer
“Vey quick delivery. Unfortunately yarn I bought isn't soft at all. Looks nice in photo but it's very scratchy. I can't use it at all. I can't thi9nk of any projects to be made of this wool.”
Helpful Report
Posted 6 months ago
Joyce A
Verified Buyer
“Always delivers on time, without any issues, first class service”
Helpful Report
Posted 6 months ago
Valerie W
Verified Buyer
“looks and feels nice. not knitting it up yet as I have other projects to finish”
Helpful Report
Posted 6 months ago
Bhavna S
Verified Buyer
“Excellent service, luxurious products and fabulous personalised customer service.”
Helpful Report
Posted 6 months ago
Doreen T
Verified Buyer
“very pleased with my order would use again”
Helpful Report
Posted 6 months ago
Anonymous
Verified Buyer
“Excellent choice of wool, very helpful staff when i phoned up for extra wool, speedy delivery, also very impressed with the beautiful free buttons”
The Wool Factory Ltd 5 star review on 5th July 2024
Helpful Report
Posted 6 months ago
Trish B
Verified Buyer
“Easy site to navigate Large choice of wool Delivery quick”
Helpful Report
Posted 6 months ago
Jacqueline B
Verified Buyer
“Great price and speedy delivery”
Helpful Report
Posted 6 months ago
Su T
Verified Buyer
“All the items I have received are great, I have never used cotton yarn before but the 4 colours I have used are wonderful they drape lovely, the sheen is outstanding, will definitely order again when I have a project to do,”
Helpful Report
Posted 6 months ago
Anonymous
Verified Buyer
“Wouldn't shop anywhere else. Customer service is excellent replies to queries answered quickly”
Helpful Report
Posted 6 months ago
Debby T
Verified Buyer
“I was impressed with the price of the wool, but to be honest the dk wool I bought was quite thin. I've never crocheted with such thin wool.”
Helpful Report
Posted 6 months ago
Christine M
Verified Buyer
“Order arrived the day after ordering! Amazing. Thank you. Always super bargains on yarns & have always been pleased with everything l have purchased from The Wool Factory”
Helpful Report
Posted 6 months ago
Barbara B
Verified Buyer
“Good selection of handicraft products, great choice of knitting wool. Packed and delivered in record time. Thankyou”
Helpful Report
Posted 6 months ago
The Wool Factory Ltd is rated 4.9 based on 8,952 reviews
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