The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,960 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,960 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Normally good service.”

Helpful Report

Posted 1 year ago

“Am always happy with my orders good quality wool”

Helpful Report

Posted 1 year ago

“Good selection of quality yarn at competitive prices. Delivered quite quickly.”

Helpful Report

Posted 1 year ago

“In my search for cotton DK yarn I was delighted to find exactly what I wanted with The Wool Factory and at a great price too, especially for 100g size balls. The wool was sent very well packaged and in a friendly way, letting me know who packed the item etc. I will definitely browse their site again when I am ready to knit another item.”

Helpful Report

Posted 1 year ago

“Have done a lady's cardigan with my purchase lovely wool to work with colour was exceptional well worth the money”

Helpful Report

Posted 1 year ago

“Always value for money and excellent service.”

Helpful Report

Posted 1 year ago

“Very efficient service and kept informed in terms of delivery expectations. Very pleased with what I ordered and will definitely use again”

Helpful Report

Posted 1 year ago

“I have just used the wool I bought and nice to knit with will be ordering more”

Helpful Report

Posted 1 year ago

“Large selection available x good service x good products”

Helpful Report

Posted 1 year ago

“Great products and fast delivery also cheap as chips. Glad to have found Wool factory, definitely recommend 👍👍👍”

Helpful Report

Posted 1 year ago

“Really pleased with service given from ordering to delivery. Wool received well packaged and in perfect condition. Knits up lovely too. Would definitely recommend products and company and would be happy to purchase from again.”

Helpful Report

Posted 1 year ago

“I'm very new to wool and so far I'm delighted with the many orders I've placed. Very good quality and range of colours. I don't need to shop anywhere else”

Helpful Report

Posted 1 year ago

“Purchased white Aran and it's like a tiny of pink in the wool so not very happy”

Helpful Report

Posted 1 year ago

“I'm very pleased with the wool I've ordered and received the wool the price and the speedy service thank you”

Helpful Report

Posted 1 year ago

“Always a good buy. Good selection and quality yarns.”

Helpful Report

Posted 1 year ago

“No problems service brilliant will be useing them again thankyou”

Helpful Report

Posted 1 year ago

“The Wool Factory has served me well. I am pleased with their response. My order was promptly delivered in sound packaging and the wool of good quality.”

Helpful Report

Posted 1 year ago

“Excellent service, thank you, and everyone was very lovely!!!”

Helpful Report

Posted 1 year ago

“Great website to navigate. Simple ordering process. Goods received quickly and well package. Will be ordering again. Thank you”

Helpful Report

Posted 1 year ago

“The easiest way to get wool these days. Ordered and delivered swiftly. Very happy with the service”

Helpful Report

Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 8,960 reviews