The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,962 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,962 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the prompt efficient service. Will definitely be ordering from The Wool Factory again.”

Helpful Report

Posted 2 years ago

“Haven't used wool yet but feels very nice. Good delivery”

Helpful Report

Posted 2 years ago

“Fast and efficient service. I have ordered New Fashion double knit for the third time. Excellent quality wool and is lovely to knit with. I particularly love the Sandstorm shade.”

Helpful Report

Posted 2 years ago

“Lovely yarn to work with. Love the colour too. Will buy from here again.”

Helpful Report

Posted 2 years ago

“Good quality yarns, fast efficient service.”

Helpful Report

Posted 2 years ago

“Prompt delivery good quality”

Helpful Report

Posted 2 years ago

“Speedy delivery! I had to cancel an order and it was possible. Thank you!”

The Wool Factory Ltd 5 star review on 4th May 2022

Helpful Report

Posted 2 years ago

“Even though I live fairly close and usually visit in person circumstances (Positive covid test) dictated that I ordered on line. Was impressed with service ans speed of dispatch and delivery.”

Helpful Report

Posted 2 years ago

“I needed some more wool to finish a project and the Wool Factory had the product I needed and the right colour. Thank you!”

Helpful Report

Posted 2 years ago

“Great service and delivery”

Helpful Report

Posted 2 years ago

“Speedy delivery and chenille yarn was cheaper than anywhere else will buy again.”

Helpful Report

Posted 2 years ago

“Will recommend The Wool Factory to anyone who loves knitting they have a fantastic range of wools and patterns to choose from, they are prompt and very quick with delivery and responding to your orders. I will most definitely be using them again.”

Helpful Report

Posted 2 years ago

“The colour of the New Fashion DK is true to the colour shown on the website. The yarn is hard wearing, surviving many machine washes unscathed. Speedy delivery. Highly recommended.”

Helpful Report

Posted 2 years ago

“Good price. Fast delivery. Would use again.”

Helpful Report

Posted 2 years ago

“Quality yarn at good prices and speedy service. I never shop anywhere else.”

Helpful Report

Posted 2 years ago

“Very good yarn reasonable prices and a which delivery”

Helpful Report

Posted 2 years ago

“Hi the cotton yarn was good but i orded the wrong size, the one i got is pertty thin i was after a slight thick yarn. My mistake.”

Helpful Report

Posted 2 years ago

“My wool arrived quickly and was exactly what I wanted . Thank you for fantastic service.”

Helpful Report

Posted 2 years ago

“Fast & furious describes both the speed at which I received my order - & have used the beautiful yarn too! Thank you. I will be back”

Helpful Report

Posted 2 years ago

“An excellent range of wool & crafting supplies. A great service with easy to use website (a good alternative if you aren’t lucky enough to be able to visit their wonderful store). They are my first choice for my wool supply.”

Helpful Report

Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 8,962 reviews