The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,962 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,962 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value will nice to use”

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Posted 2 years ago

“Absolutely fantastic, great prices, great yarn 🧶”

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Posted 2 years ago

“What a lovely company to deal with very friendly and helpful within five minutes of placing an order on line , I had a phone call very apologetic about wool I ordered that there was a problem with dye numbers and to offer refund or alternative. They also sent a short note again being very apologetic. I received my order the following day. Will certainly use his company again. So refreshing to place an order with such a customer focused company.”

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Posted 2 years ago

“Great service, great products. I’ve bought yarn from The Wool Factory that I can’t get anywhere else. Highly recommend!”

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Posted 2 years ago

“Great prices, beautiful products, fast delivery . .”

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Posted 2 years ago

“Great choice of yarns. Very good value for money.”

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Posted 2 years ago

“Very pleased with wool I ordered and the delivery was nice and speedy, wool was good price will order again”

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Posted 2 years ago

“Now that I've found you I never want to let you go! Lots of wonderful yarns to choose from, reasonable prices and swift delivery. At Gragas Textiles I do the ancient technique of naalbinding and the perfect wool is here in many colours”

The Wool Factory Ltd 5 star review on 3rd May 2022

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Posted 2 years ago

“Very good service and quick delivery.”

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Posted 2 years ago

“Lovely wool and fast delivery. Can't wait to start knitting with it.”

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Posted 2 years ago

“Easy to order, quick, efficient service. Excellent product. Thank you”

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Posted 2 years ago

“Second time of ordering from this site which says a lot for them, if I don't get excellent price, service or delivery first time I don't repeat. Thank you & more orders will follow.”

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Posted 2 years ago

“The last balls of wool I received was terrible. Was crocheting a blanket and found on each line was a fault in the wool. Not happy at all.”

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Posted 2 years ago

“I bought 100% cotton yarn for a crochet blanket and was very happy with the wide choices of colour available and the quality. The delivery service is excellent and I have recommend your company to my friends.”

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Posted 2 years ago

“Have ordered a a few times from the wool factory, it is lovely wool and always arrives quickly! The colours are beautiful, will be ordering again!”

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Posted 2 years ago

“great site, fast delivery and a wonderful choice of wool/yarn”

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Posted 2 years ago

“Have been buying item's from the wool factory for some time always happy with my orders good value for money, Good value for money.”

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Posted 2 years ago

“Excellent quality”

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Posted 2 years ago

“Prompt delivery very happy with the purchase and we'll packed.”

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Posted 2 years ago

“Gorgeous wools, reasonable prices, will return for more 🥰”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 8,962 reviews