The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,960 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,960 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I buy wool for my elderly mother who knits hats for the Seaman's Mission and have got to say how pleased they have been with them. Keeping many a head cosy and warm thanks to the great quality of wool, value for money, and not forgetting the Excellent service, love the communication. Fantastic family-run business that we will continue to support.”

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Posted 1 year ago

“Excellent service and smooth transaction. Will certainly be back.”

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Posted 1 year ago

“Efficient delivery. Good value. Yarn was needed for a project to provide garments for children from families referred to the Salvation army by social services. The aim is to give each child a hand knitted garment. The donated yarn was grey and so I purchased the yarns from Wool Factory to supplement the colours to knit bright garments that children would be proud to wear. Thank you Wool Factory”

The Wool Factory Ltd 5 star review on 26th March 2023

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Posted 1 year ago

“Excellent quality and service would highly recommend.”

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Posted 1 year ago

“Very pleased with the quality and colour of the cotton yarn that I ordered. Much quicker delivery than anticipated.”

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Posted 1 year ago

“I'm always pleased with the products I have bought from the Wool Factory. But I think the website is a nightmare! It takes ages to find what you want, when you click for more details you don't go back to the place you left and a number of other 'niggly' things. It just seems like it's not been finished properly and maybe done in a rush.”

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Posted 1 year ago

“This is lovely good quality wool at a very good price, I always buy mine from here. Delivery has always been quick usually two days. I would highly recommend. Good luck to all at The Wool Factory, hope you have settled into your new premises. Eileen x”

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Posted 1 year ago

“My order came fairly quickly with a jolly note telling me how important my order was to them, but one of the large balls of Aran was full of faults. All 400 grams of it. I know it’s not The Wool Factory’s fault, but it’s their legal obligation to put it right. I emailed, Instagram DMd and contacted via their website. No response to any of my messages. They do not accept phone calls I was halfway through a customer project which had now been delayed nearly ten days. I eventually got a reply and an apology and the promise of another ball to be sent. This took three days to action and at time of writing I’ve not received it. For all these reasons I cannot recommend this company.”

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Posted 1 year ago

“As a dinosaur with past knitting experience for my daughters and grandchildren I find myself currently negotiating starting again for a great grandchild.!! The Wool Factory has proved that even someone old like me can buy everything you need to joyfully prepare to welcome the next generation! Thankyouvx”

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Posted 1 year ago

“I cannot write a review because i have not received my order”

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Posted 1 year ago

“I am very happy with the look of the yarn. It’s soft and the colours are quick changing when crocheted very neat stitch definition”

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Posted 1 year ago

“The wool is lovely - would have no worries in ordering in the future - thank you .”

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Posted 1 year ago

“Excellent service as always fast delivery and good quality products”

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Posted 1 year ago

“I was very pleased with my purchase. Lovely colours, nice wool to knit with. The service was excellent and was very well packed and very fast. Could not fault this company.”

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Posted 1 year ago

“prompt despatch and customer service”

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Posted 1 year ago

“Easy to order and arrived very quickly.”

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Posted 1 year ago

“Easy ordering on website - fast delivery. Prices very good, P&P excellent. Will be ordering lots more of their beautiful wool.”

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Posted 1 year ago

“Absolutely delighted with my order, Aran is a great quality”

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Posted 1 year ago

“Lovely wool. Good Value and service”

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Posted 1 year ago

“The wool delivered but the bag had split the post put in a clear bag and wool OK and nice and quick delivery.”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 8,960 reviews