The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,937 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,937 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 12th November 2024

654

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and very happy with all the wool I bought”

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Posted 5 months ago

“Have found no knots so far,some of the previous wool has had a few,knits up lovely,so very happy with my purchase”

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Posted 5 months ago

“Very reasonably priced wool efficiency with postal and delivery. Whole experience was very good”

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Posted 5 months ago

“Beautiful wool very happy with it would recomend to all knitters”

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Posted 5 months ago

“Excellent choice of yarns with very quick delivery, good value for money.”

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Posted 5 months ago

“That Sunbeam wool is awful and plastic l bought 20 balls and can't do anything with it”

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Posted 5 months ago

“Lovely quality wool and quick delivery.”

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Posted 5 months ago

“They are the best and I always recommend them. Phenomenal business”

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Posted 5 months ago

“Quality & value for money are outstanding. Fantastic choice of yarn. Would definitely recommend.”

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Posted 5 months ago

“Always a good service. Delivery is in good time. Just a note about the discontinued Sunbeam Chunky... It's awful! It's rough and very 'plasticky'!”

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Posted 5 months ago

“Excellent service and communication. Beautiful wool. First class delivery. Will definitely use again”

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Posted 5 months ago

“What a lovely online shop. Quality wool in great colours; exactly as I expected. Efficient service. The free gift is a great little touch, thank you. Already recommended to friends. I am sure that I will return again :)”

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Posted 6 months ago

“First time ordering. Great communication, quick delivery too. Loved the quirky humour in your email, really adds to the family feel of the company! Will definitely be recommending to family and friends. Keep up the good work!”

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Posted 6 months ago

“Very efficient seervice and friendly, no problems”

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Posted 6 months ago

“As ususal the speed of delivery and quality of the porducts is second to none. Howwever, the Sirdar patterns that they supply, are not correct in their sizing. I have written to the wool factory and explained this but as they say they are onl yhte suppliers and are not able to amend the patterns. Sirdar have been informed of the error, but it keeps reocurring, as im finding out with another pattern.”

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Posted 6 months ago

“Fantastic wool fantastic service”

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Posted 6 months ago

“Every time i have ordered it has been so easy from browsing to payment. The range of wools is great and very good prices. Fast delivery of which i was kept informed so what more can i ask for. Definitely recommend”

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Posted 6 months ago

“Not my first order and most definitely will not be my last! Fabulous products and amazing service every time.”

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Posted 6 months ago

“not actually used it yet bot service and deliever were excellent”

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Posted 6 months ago

“highly delighted using for crochering service and price exerlent”

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Posted 6 months ago

The Wool Factory Ltd is rated 4.9 based on 8,937 reviews