The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,961 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,961 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic choice of all yarns and excellent and fast service.”

Helpful Report

Posted 2 years ago

“I have been a customer since 2007 and have always been pleased with the wool I have bought from them, both from their stall in Mablethorpe market and online. Wide selection and very nice people to deal with.”

Helpful Report

Posted 2 years ago

“This is the second time I've ordered, the first time was a bad experience but I decided to give it another go, I can safely say that this time my order arrived early”

Helpful Report

Posted 2 years ago

“My items were delivered very quickly and the yarn was the best price I could find. I’m very pleased with my purchase.”

Helpful Report

Posted 2 years ago

“A huge variety of yarns of all kinds. An on-line order was quickly fulfilled”

Helpful Report

Posted 2 years ago

“I found the yarn I wanted for a very good price. Fast service and delivery.”

Helpful Report

Posted 2 years ago

“Order was despatched the same day and arrived quickly. Wool was good quality. Excellent value for money. Would highly recommend The Wool Factory.”

Helpful Report

Posted 2 years ago

“I am very happy with the wool and it is nice to knit with”

Helpful Report

Posted 2 years ago

“Amazing service & quick delivery as usual, thank you very much.”

Helpful Report

Posted 2 years ago

“Very good delivery service”

Helpful Report

Posted 2 years ago

“fast excellent service”

Helpful Report

Posted 2 years ago

“Used your wool for many years now always received good quality wool and excellent delivery thank you”

Helpful Report

Posted 2 years ago

“To many knots in the wool not very pleased with the quality”

Helpful Report

Posted 2 years ago

“Delighted with a pack of both 4ply & double knitting baby wool by Woolcraft from The Wool Factory. Would put these wools on par with branded wools like Hayfield & Sirdar but at a lower price. Definitely would use them again, especially now we're expecting a grandson so can buy blue. Previously purchased white, lemon & mint baby wool as I didn't know the sex.”

Helpful Report

Posted 2 years ago

“I ran out of wool whilst doing a sweater, contacted wool factory and they were kind enough to check that the next 2balls were exactly same dye and batch numbers. Could not have asked for better service. Will always use Wool factory in future. Thank you so much.”

Helpful Report

Posted 2 years ago

“Very pleased with all the yarn I buy from the Wool Factory”

Helpful Report

Posted 2 years ago

“Everything I ordered was to my satisfaction as it has always been”

Helpful Report

Posted 2 years ago

“Haven't knitted ityet but looks fabulous”

Helpful Report

Posted 2 years ago

“Excellent quality, value and delivery. I use them every time.”

Helpful Report

Posted 2 years ago

“Sent on time, and very pleased with the. wool, would use the wool Factory again”

Helpful Report

Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 8,961 reviews