The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,960 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,960 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely shopping with u .. always good prices , quality and shipped out on time ta”

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Posted 1 year ago

“Very easy fast turnaround”

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Posted 1 year ago

“Ordering was an easy task. Delivery was no problem and the wool were the shades I had requested so I have nothing to complain or any suggestions of how to improve.”

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Posted 1 year ago

“I have always been very pleased with all the items I have had from the Wool factory. Quality and price of yarns is very good however a few times the yarns I am looking for are out of stock. (Obviously popular ). The orders arrive very quickly which is always welcome”

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Posted 1 year ago

“I'm a new customer, but already am very impressed. The price point is excellent (I'm knitting multiple squares to make into dressing gowns for donation to charity so this is an important factor for me), the delivery time is short and the confirmation email is worth its weight in gold! I am so glad I came across this website, I will be ordering lots more yarn from here, without a doubt.”

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Posted 1 year ago

“I ordered the Mystery Box and wasn't disappointed - it came very quickly and was a great choice of different yarns and sizes, even had a bag of buttons thrown in :) will be back when my current projects are done to get another mystery box, and possibly more of what i have now to start another project.”

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Posted 1 year ago

“very good service and the wool feels very nice for babys thank you”

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Posted 1 year ago

“Very pleased overall, delivery was fast, the quality of the wool (woolcraft baby 4ply) was great value for the money paid.”

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Posted 1 year ago

“The wool is excellent quality and valuable for money. Very easy to order and didn't have to wait long for the delivery. Would definitely order again Thankyou”

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Posted 1 year ago

“Excellent service ... love the yarn . Would highly recommend. Quick delivery”

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Posted 1 year ago

“Great choice and great value prompt delivery and fifty shades of wool 🤣”

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Posted 1 year ago

“Great communication, speedy delivery, and great products at competitive prices.”

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Posted 1 year ago

“Very good yarn.”

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Posted 1 year ago

“Very good choice of wool, prices to suit all pockets and excellent service”

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Posted 1 year ago

“I have bought quite a significant amount of wool from you and always very happy with quality and service”

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Posted 1 year ago

“Wonderful products supplied by friendly and helpful people. Would definitely recommend trying them as you will not be disappointed.”

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Posted 1 year ago

“Lovely yarn quick delivery thankyou”

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Posted 1 year ago

“Always pleasure to order from, huge variety of yarns, I love the cotton ones best, very reasonable price and I love the fact that over certain amount you get your postage free❤️ They also have loyality points scheme.”

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Posted 1 year ago

“Very happy with my recent purchases from the wool factory, the website could do with a little updating ie maybe if a certain colour is out of stock take it off , I spend a lot of time looking for certain colours coming back into stock xx”

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Posted 1 year ago

“Amazing service. Quick and speedy delivery. I love that fact its from a small/ family business, means so much more than buying from a larger competitor. I WILL be buying again in the future!”

Helpful Report

Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 8,960 reviews