The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,960 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,960 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once again excellent service. Fast delivery very easy ordering. Yarn very good price , knits and washes well. I have never been disappointed on any of my purchaces.”

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Posted 1 year ago

“Wide range of wool to chose from delivery is within 2 days very pleased with the service”

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Posted 1 year ago

“Found the wool to match some I had run out of to complete a cardigan. Hadn't used correct wool for pattern! Was a different shade number but it was a varigated colour it matched fine. Arrived within days. Finished item, thanks.”

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Posted 1 year ago

“Excellent service. Beautiful, good quality wool and really quick delivery”

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Posted 1 year ago

“I used this company for the first time and I asked advice about a yarn substitute. I received a very quick and helpful response and my order arrived very promptly. The communication was also excellent”

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Posted 1 year ago

“Lovely yarn swifty sent”

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Posted 1 year ago

“Excellent choice, good pricing, delivery service quick and contact very good. You do a great job.”

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Posted 1 year ago

“This is now my first choice for buying wool for my knitting projects. My orders are packed with care, with quick delivery, beautiful quality wools to choose from, great communication and fabulous bargains.”

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Posted 1 year ago

“Excellent service, great value for money. I’m a fairly regular customer and have been more than satisfied.”

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Posted 1 year ago

“Thank you, beautiful wool, excellent, speedy service, absolutely my new 'go to' wool and accessories supplier. Really looking forward to the shop re-opening, didn't realise I had such a lovely store in the same county, definitely paying a visit once you're back up and running.”

The Wool Factory Ltd 5 star review on 13th March 2023

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Posted 1 year ago

“I was looking for some dk wool for my bunnies.. and found a different colour selection… may soon need to order more!”

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Posted 1 year ago

“I love the wool factory, a bit too much according to my husband 🤣🤣, it sticks my favourite brands at good prices. Thank you”

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Posted 1 year ago

“Excellent service quick efficient delivery great choice of wools”

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Posted 1 year ago

“Excellent products and friendly service. Thank you”

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Posted 1 year ago

“A a charity crafter I LOVE getting my knitting yarn from TWF. Good colour range, good value and great service.”

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Posted 1 year ago

“Lovely wool ♥️ very fast delivery. Thank You”

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Posted 1 year ago

“thankyou for speedy delivery and to wish you well in you new warehouse”

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Posted 1 year ago

“Quick delivery and good products.”

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Posted 1 year ago

“Another order.... easy to use web site... fabulous selection of wools... fantastic prices too ( means I can horde a little ) Arrived well.packaged...and speedy delivery. Lovely note and e mail with my wool.. gives a true sense of a family business. Havent bought wool anywhere else... and won't.”

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Posted 1 year ago

“Upper services, orders arrived quickly and in full.”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 8,960 reviews