The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,958 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,958 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wool is beautiful and cheap! Customer service is so friendly. Definitely recommend”

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Posted 10 months ago

“Great choice of colour to inspire and the delivery is so quick I recommend the wool factory to all my friends 👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼🌟🌟🌟🌟”

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Posted 10 months ago

“Very good wool and price”

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Posted 10 months ago

“When you knit, you put time, effort and skill into a garment. There is no point in making something that is made from poor quality wool when you have put in so much. The wool factory allows me to do this at an affordable price. The wool arrives quickly and i have email updates on the package's arrival. The choice is great. Top job Wool factory. Thank you.”

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Posted 10 months ago

“Perfect place for wool been ordering for a while never had any complaints ..will be doing more business ..”

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Posted 10 months ago

“This was my first purchase. Site was easy to negotiate. Beautiful. Wool. Amazing choice of colours. Wool suitable for a multitude of projects. Lovely packed and arrived quickly.”

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Posted 10 months ago

“Very good prices and speedy delivery staff always helpful.”

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Posted 10 months ago

“Great selection of yarns and patterns. My experience thus far has been very good, thank you 😁 I'm a fan of James Brett patterns and yarns.”

The Wool Factory Ltd 5 star review on 5th March 2024

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Posted 10 months ago

“Love buying my wool here it's always reasonably priced and good quality. Also love the accessories you can buy so much choice and the delivery service is 10 out of 10 .”

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Posted 10 months ago

“Very good customer service & quick delivery.”

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Posted 10 months ago

“This was a repeat order. The goods arrived quickly and were as shown on website. Will be ordering from them again.”

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Posted 10 months ago

“Excellent and prompt service as always”

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Posted 10 months ago

“First time ordering, easy site to use, and parcel arrived on time and well packed,”

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Posted 10 months ago

“The delivery and contents all first class l will be ordering again very soon Thankyou I recommend this site”

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Posted 10 months ago

“easy to order prices competitive fast delivery”

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Posted 10 months ago

“All the wool i have ordered has been really good, fast service and will continue to use the wool factory.”

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Posted 10 months ago

“Sorry but the wool I received was nothing like the colour expected. My letter sent in to you had no response for days and finally I got a generic reply saying look at the return policy online..so basically no one was of any help at all. Money wasted..won 't buy again or reccomend from this experience.”

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Posted 10 months ago

“Wool always great quality,and colours range is superb .”

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Posted 10 months ago

“Relieved and happy that I got the wool that I needed to finish my husband's jumper”

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Posted 10 months ago

“Fantastic customer service. Great choice of yarns. Super fast delivery.”

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Posted 10 months ago

The Wool Factory Ltd is rated 4.9 based on 8,958 reviews