The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,961 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,961 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the swift processing of my online order Wool was packed and arrived in very good condition When a particular item was not available was offered an alternative or refund thank you Wool Factory I would recommend you any time”

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Posted 2 years ago

“Great company to use Very fair prices Quick shipping service Good communication”

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Posted 2 years ago

“Delivery fast and on time. My order was delivered neatly and wrapped in tissue.”

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Posted 2 years ago

“Great wool, Fabulous service,would definitely buy from them again 😊”

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Posted 2 years ago

“they have excellent stock and go that extra mile to give excellent service”

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Posted 2 years ago

“Very efficient and fast delivery. Started knitting with 4 ply wool, feels lovely for baby x”

The Wool Factory Ltd 5 star review on 17th September 2022

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Posted 2 years ago

“Love getting my wool from wool factory, plenty of beautiful colours to choose from. Fast and efficient postage . Top quality wool .”

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Posted 2 years ago

“You can see what items are in stock and with wool how many balls are available. Plus you receive an email to let you know your goodies are on their way to you.”

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Posted 2 years ago

“I purchased the crochet hook pouch and the pattern folder. The price was reasonable, the quality is really good, the printing is excellent. The packaging was well secure and delivery was quicker than expected. I liked the notifications saying when despatched and the link to the tracking. Overall a very pleasant company to do business with.”

The Wool Factory Ltd 5 star review on 16th September 2022

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Posted 2 years ago

“Great service. Speedy delivery. Really helpful staff! Will be back :)”

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Posted 2 years ago

“Found the transaction very easy and good quality items with quick delivery 👍”

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Posted 2 years ago

“I love this company, their emails are warm and cuddly, so is their service and prompt dispatch. My orders arrive in recyclable boxes and have tissue paper on the top. it's the little things”

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Posted 2 years ago

“Great quality and value for money”

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Posted 2 years ago

“Great quality wool at excellent price. Fast delivery. Highly recommend Wool Factory.”

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Posted 2 years ago

“I get speedy delivery and with Royal Mail. They are better that the other delivery companies I love the quality of the wool and the variety of the wool. Will not be buying from anyone else again as your price are very good Thank you”

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Posted 2 years ago

“Quick delivery and lovely quality wool at a very reasonable price. What more can you ask for.”

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Posted 2 years ago

“Very fast delivery, well pleased with my wool. Best of all was the price. Thank you.”

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Posted 2 years ago

“Good quality yarn at very good prices. Excellent customer communication and speedy delivery.”

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Posted 2 years ago

“Excellent service, wool delivered promptly and just as described. I will definitely use The Wool Factory again. Good value for money.”

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Posted 2 years ago

“Excellent service and good quality wool, would definitely buy from you again.”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 8,961 reviews