The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,974 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have ordered from you so many times and the wool has always been delivered promptly. Constantly knitting for my six grandchildren and many many great neices and nephews and find the cost of your wool very reasonable. Last two Items I have knitted have been for my eldest Granddaughter in her late teens and my daughter.”

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Posted 3 months ago

“I found the wool and pattern very easy and the parcel was delivered on the day at the time I was notified. Well done everyone”

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Posted 3 months ago

“Quite simply my favourite wool shop in the country.”

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Posted 3 months ago

“Fast, efficient service with friendly helpful staff, loved packaging with sheep design.”

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Posted 3 months ago

“Lovely wool and it knits well. Loved the email you sent me explaining everyone's job involved in getting me the wool and sending it. Thanks”

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Posted 3 months ago

“Cannot fault the satisfaction from this wool company, will order again when l have used the beautiful wool up, thankyou”

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Posted 3 months ago

“Absolutely love using the TWF for my yarn, everyone is so friendly and helpful.”

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Posted 3 months ago

“Speedy delivery”

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Posted 3 months ago

“You had what I wanted and I thank you very much for your time and trouble”

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Posted 3 months ago

“Fast delivery. Good quality wool and colours true to website. Excellent service.”

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Posted 3 months ago

“Fast efficient service! Good quality wool at a reasonable price!”

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Posted 3 months ago

“Very easy to order from their great list of wools. Also great value”

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Posted 3 months ago

“Website easy to search, quick and clear. Order processed quickly and accurately. Post delivery reliable because not via couriers who are time limited finding addresses of houses with names not numbers. Thank you Wool Factory keep up the good work.”

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Posted 3 months ago

“Great choice of yarn. Fast delivery.”

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Posted 3 months ago

“Good value wool with excellent quick delivery”

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Posted 3 months ago

“I am very happy with the product received and the speed with which the order was processed and delivered.”

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Posted 3 months ago

“Excellent service. Prompt delivery. We'll packed. Item as described and good value fir money. Will order again”

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Posted 3 months ago

“Very quick and easy”

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Posted 3 months ago

“Great company. I do a lot of knitting for charity and always try to buy my yarn at their sale prices which always beat, hands down, many other companies I have tried. The quality is excellent and makes for pleasurable crocheting and knitting. I have not tried their more pricey brands because, as I say, I am knitting blankets for a charity but I am sure if their cheaper brands are anything to go by the more expensive ones will be great. Their delivery is second to none, always within a couple of days. Keep up the good work. Wished I lived a bit nearer the shop!”

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Posted 3 months ago

“Really pleased with my purchase. Excellent quality. Will be ordering again”

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Posted 3 months ago

The Wool Factory Ltd is rated 4.9 based on 8,974 reviews