The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,960 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,960 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have always found Items are as described on the website.”

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Posted 2 years ago

“I am delighted with my order love the colour and quality and fast delivery”

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Posted 2 years ago

“Excellent service very quick considering I live in the Channel Islands I will continue buying my wool from them it's so reasonably priced and lovely soft wool to knit with”

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Posted 2 years ago

“Very prompt delivery, and the wool is lovely”

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Posted 2 years ago

“Great service. Wool arrived really quickly and really good quality”

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Posted 2 years ago

“Great products and service, will be ordering again 👍”

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Posted 2 years ago

“Very good quality wool for the price, delivery time could be slightly faster but overall a very good shop and would recommend buying from this family owned business.”

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Posted 2 years ago

“Wool arrived very quickly nicely packaged and lovely to knit with.”

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Posted 2 years ago

“Good quality wool. Plenty of choice. Fast delivery”

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Posted 2 years ago

“Love the wool we buy from your store and online never had any problems will keep buying wool from you”

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Posted 2 years ago

“Excellent products and service”

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Posted 2 years ago

“Received my wool yesterday by Royal Mail. Arrived in perfect condition. Will be using this company again.”

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Posted 2 years ago

“Still waiting for my order after two weeks. Have sent several messages with no reply. Extremely dissapointing.”

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Posted 2 years ago

“Excellent value and choice of colours”

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Posted 2 years ago

“I got my order but a 14 balls of yarn are missing from my confirmed order.”

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Posted 2 years ago

“Fast efficient service .”

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Posted 2 years ago

“Delivered quickly and efficiently. Happy with goods and service.”

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Posted 2 years ago

“thank u and the staff is excellent :)”

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Posted 2 years ago

“Excellent service, very pleased with my wool and delivered very quickly,even in post office strike. Will definitely be back for more wool.”

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Posted 2 years ago

“Received my order quickly and efficiently, very pleased with the Wool Factory.”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 8,960 reviews