The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,953 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,953 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 12th November 2024

654

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best place ever to get the best wool anywhere i won't shop anywhere else best prices and brilliant service with postage fantastic staff nothing any trouble and always smiling in photos”

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Posted 11 months ago

“I ordered Aran wool 400G and it arrived and I also ordered another one they both were delivered on the date and I was very pleased with the quality and prompt service.”

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Posted 11 months ago

“Easy to order, arrived very quickly with no fussy. Wool very good quality and knits well. Will use The Wool Factory again and would feel happy to recommend them.”

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Posted 11 months ago

“Absolutely brilliant...friendly staff ...very helpful ..... superb choice of wool...quality prices too ...highly recommend a visit .. can't wait to go back....”

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Posted 11 months ago

“Great choice of wool, fast delivery and good prices”

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Posted 11 months ago

“Lovely wool. Good value. Very quick delivery”

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Posted 11 months ago

“very good service again fast delvery orded friday morning 11 am arrived in eastwood notts monday morning 0945 thanks to all at wool factory.”

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Posted 11 months ago

“Lovely choice of colours and the wool is very reasonably priced I will certainly be ordering again very soon.”

The Wool Factory Ltd 5 star review on 3rd February 2024

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Posted 11 months ago

“I always look forward to receiving my order Brilliant service. Speedy delivery. Always pleased with wool I buy. Bought some buttons as well which look even better then they did on the Web site.”

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Posted 11 months ago

“Lovely wool and soon sent, good at keeping me informed shame Royal Mail let you down”

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Posted 11 months ago

“I The wool I ordered is very good quality stuff soft and beautiful to knit with”

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Posted 11 months ago

“Just finished an arsenal cardigan it's turned out lovely now onto a few baby. cardigans I've found your wool lovely”

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Posted 11 months ago

“Fantastic yarn, reasonably priced, would be happy to recommend to any one who loves knitting. Staff and everyone is so welcoming and friendly.”

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Posted 11 months ago

“Ordered the Pato every day DK yarn great colours good delivery time. Disappointed that the yarn is very thin. More like 4 ply than DK”

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Posted 11 months ago

“Placed my first order yesterday, wool received Before lunch today, very pleased with purchase and with the fast efficient service. Thank you all very much”

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Posted 11 months ago

“Lovely pattern and they dealt with my query quickly - turned out I’d not read my email properly.”

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Posted 11 months ago

“Placed an order for a 2nd batch of wool to continue with a blanket, requesting a specific batch number. Order fulfilled with that batch number ( at least 6 weeks after initial order!) Brilliant service (along with being received only three days after ordering!) Exceptional value to boot!”

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Posted 1 year ago

“Very good. Purchase was simple and delivery on tim. Communication with this company is excellent. After a minor misunderstaning over payment it was resolved very quickly. I would recommend them and would use again.”

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Posted 1 year ago

“All you need you can find and extras that you didn't know you needed. Amazing service”

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Posted 1 year ago

“I enjoy buying my Double Knitting wool from The Wool Factory as there is always a large variety of colours and the way they are shown online makes it easy to see each colour. I knit woolly hats for the sailors who visit the Bristol Seafarers Centre and I like to make them from a variety of colours in stripes. My order is always acknowledged soon after I have submitted it and I hear that the order has been dispatched without delay. I plan to continue to always use our very efficient collaboration. Many thanks Janet Turner”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 8,953 reviews