The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,952 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,952 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 12th November 2024

654

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Orders are dispatched quickly and well packed.”

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Posted 5 months ago

“Excellent service and quality of wool as always. Thank you.”

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Posted 5 months ago

“Found website easy to use, goods came well wrapped, first class service”

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Posted 5 months ago

“The Wool Factory are fantastic. They have a huge choice of yarn to choose from at great prices. Delivery is super fast.”

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Posted 5 months ago

“Super fast delivery good quality wool”

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Posted 5 months ago

“Delivery okay but very dissappointed with the quality of the slate grey wool, it is so thin I am having to use it double to get the tension needed, I hope the other colours that I purchased will be of a better quality, I only bought it based on the 5 star reviews on the website”

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Posted 5 months ago

“Excellent fast delivery”

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Posted 5 months ago

“Excellent product, great service and very quick delivery, will be ordering more shortly”

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Posted 5 months ago

“I have been buying wool from The Wool Factory for some years now and have always found their products very good quality. It is very easy to use their site to order goods. I am a very happy customer and would recommend anyone to buy their wool.”

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Posted 5 months ago

“Very disappointed as I assumed I had ordered 4 ply baby bonus mint to knit for baby grandchild. However I received butterscotch dk and order and invoices appeared changed. I know I hadn’t ordered this by mistake as I specifically wanted mint in 4 ply. Won’t be ordering again in case wrong colour sent again”

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Posted 5 months ago

“Absolutely love this wool and I'm so grateful that I could buy some in this wonderful sale,feel truly blessed thank you”

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Posted 5 months ago

“Excellent value and delivered within a few days,ordered for my Mum who knits blankets and she was very happy with the colours and quality 😀”

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Posted 5 months ago

“Always a great range of choices at fantastic prices. Excellent service, and the order confirmation e-mail always makes me smile. Consistently a great shopping experience.”

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Posted 5 months ago

“First time I have order from wool factory.I was very happy with my order,as I do a lot of knitting for Arthur Rank so the wool has to be right. Thank you .I have ordered again . Mrs Donnelly”

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Posted 5 months ago

“Very easy to deal with, after a disappointment of not so white wool, I received the whitest I’ve ever used, will use again.”

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Posted 5 months ago

“Lovely wool and fabric prices. Akways buy my wool here.”

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Posted 5 months ago

“Great friendly team great wool and great delivery service , love there communication”

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Posted 5 months ago

“Such good service. The wool arrived very quickly. It was such good value. Will use this company again, very pleased .”

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Posted 5 months ago

“My purchase was processed and delivered promptly. I have no complaints.”

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Posted 5 months ago

“Good quality wool great range of patterns at affordable prices”

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Posted 5 months ago

The Wool Factory Ltd is rated 4.9 based on 8,952 reviews