The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,961 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,961 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service is very good and delivery is quick”

The Wool Factory Ltd 5 star review on 28th July 2022

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Posted 2 years ago

“Brilliant products! Love all the colours on offer!”

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Posted 2 years ago

“I received my order in 48 hours which was fantastic The yarn I ordered was really good value and I will be ordering some more very soon .I had 4ply cotton drops amazing yarn.”

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Posted 2 years ago

“Wonderful personal service and reasonable prices. My wife is very pleased!!”

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Posted 2 years ago

“Great product, fast delivery. Very pleased with service and reasonable prices for high quality yarn.”

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Posted 2 years ago

“Excellent service, wool just as described & great value for money. Will definitely buy from you again.”

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Posted 2 years ago

“Managed to get exactly what I needed, it came very quickly and well packaged - will certainly use again”

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Posted 2 years ago

“Absolutely Amazing. Has a great range of different Yarn at great prices and is so quick from ordering to delivery and helped with my very busy few weeks in making things. Got my newest delivery 2 days ago and cant wait to start on new makes THANK YOU!!!”

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Posted 2 years ago

“very happy thank you !”

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Posted 2 years ago

“The Wool Factory kept me informed on the progress of my order, so that I knew when I was going to receive it (to within 3 hours via Royal Mail). When it arrived it was well packaged and on opening very well presented. The contents were four 500g balls of yarn protected by tissue paper. The price for my order was very reasonable and I will be making further purchases from The Wool Factory in the future.”

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Posted 2 years ago

“Orders are always processed promptly, well packaged & arrive by post when expected. The product is of good quality & washed well. I recommend the company & the products.”

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Posted 2 years ago

“Product exactly as described on website. Dispatched quickly with very good packaging.”

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Posted 2 years ago

“They have a superb selection of wool reasonably priced Delivery is very prompt”

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Posted 2 years ago

“Great service, quick delivery, beautiful colours and excellent prices”

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Posted 2 years ago

“WELL IF YOU HAD BOTHERED TO CHECK UP, YOU WOULD KNOW THAT I NEVER RECEIVED MY ORDER AS YOU DIDN'T HAVE THEM IN STOCK”

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Posted 2 years ago

“I am really happy with the yarn I purchased recently and won,t hesitate to order again when I have completed the garments.”

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Posted 2 years ago

“This yarn is a good colour, not quite cream and not a ‘dirty’ colour. The thickness is aran weight. Great price, very happy :)”

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Posted 2 years ago

“Excellent Service Best double knitting wool l have purchased will continue to buy from your company.”

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Posted 2 years ago

“Lovely quality yarn at very reasonable prices and delivered incredibly quickly. I will be back for more. Thank you!”

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Posted 2 years ago

“Lovely selection of wools , bit disappointed with a couple of balls, one not being true to shade and one being more of a cotton style than wool, but maybe i didnt read the description properly . As a whole though very pleased with the quality and delivery time. Will be ordering again”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 8,961 reviews