The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,960 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,960 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love how affordable the acrylic double knit skeins are. With so many beautiful colours to choose from. Since finding the Wool Factory from a search on Google I've ordered many times & will order many tes to come. 😍”

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Posted 1 year ago

“Great choice of yarns, ideal for my charity knitting projects. Speedy delivery and good communication too.”

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Posted 1 year ago

“Fabulous Service.”

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Posted 1 year ago

“The wool is lovely quality nice and soft and very good price and I am enjoying knitting with it”

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Posted 1 year ago

“I was pleasantly surprised by the fact that my order was delivered so promptly. I came back to ‘The Wool Factory’ after some absence because I had been so disappointed in my last wool order and waited a couple of months before it was delivered. So it was with trepidation that I returned and if this service was to continue where you make an order and your order was dealt with promptly then I shall continue to be a customer.”

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Posted 1 year ago

“I was really pleased with my order from the start to the finish loved the email you sent back it was so sweet about my order getting processed”

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Posted 1 year ago

“Excellent value for money, I'm always pleased with the products i have bought from the wool factory.The wool is lovely will have no worries ordering in the future. K, Templeton”

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Posted 1 year ago

“Excellent customer service I will be buying from this company again.The wool knits up lovely ******”

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Posted 1 year ago

“I was waiting to hear if wool I needed was back in stock & was delighted to get an email informing me when it was! The awaited product plus other wool I ordered, arrived promptly & the email confirming my purchases made me smile! I can recommend this family company & have used them on many occasions.”

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Posted 1 year ago

“With an unfinished garment I ran out of wool. Was able to match the shade at The Wool Factory and it was despatched very quickly. Well done Wool Factory!”

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Posted 1 year ago

“Really great price fast delivery all over great”

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Posted 1 year ago

“Excellent value for money bought for our local knitting group as we knit for charity so the cheaper the wool the better for us. Bought double knit and it knits up lovely and soft”

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Posted 1 year ago

“Always satisfied with my wool I crochet all year round and the right wool makes such a difference! Very pleased with quality and good delivery!”

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Posted 1 year ago

“Ordered wool easily and received on due date in good condition and packed well busy knitting thank you”

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Posted 1 year ago

“Very quick delivery”

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Posted 1 year ago

“Very happy with purchase. Colour palette and price make knitting all the more enjoyable.”

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Posted 1 year ago

“I love that you have such a vast selection of wool ,however,it is quite expensive if you only purchase one ball of wool ,postage costs are more than the wool ,but a super site for knitters who need larger quantities at reasonable prices”

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Posted 1 year ago

“Excellent service, prompt delivery and good prices.”

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Posted 1 year ago

“I can’t believe why people keep giving this company such good reviews. They have not replied to two messages I have left about poor quality yarn.”

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Posted 1 year ago

“Wool (majestic white aran) was discoloured and not nice, was told to return as pack hadn't been opened, now I'm struggling to get any contact with anyone regarding my refund after returning the order 2 weeks ago, no response to email, no phone number no live chat option. Really really unhappy, used to be my go to place”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 8,960 reviews