The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,960 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,960 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was received very promptly and the wool appears to be of a good quality, although I have yet to get started with it”

Helpful Report

Posted 1 year ago

“I love The Wool Factory! There is always plenty of choice for my projects and the price of yarn is amazing! The best thing is that they keep tempting me - and it’s rude not to……..”

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Posted 1 year ago

“Im So happy I found the Wool Factory. Very fast delivery and beautiful yarn at an affordable price. Will definitely order again and I would definitely recommend. One happy customer.”

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Posted 1 year ago

“Recently ordered from Wool Factory. I would definitely order again. Really pleased with the service and delivery time.”

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Posted 1 year ago

“Fab products and quick delivery!”

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Posted 1 year ago

“Very easy to order the wool. Delivered by Royal mail within days. Lovely wool to knit with. I'm very pleased with the service.”

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Posted 1 year ago

“Fast delivery, ordered wool on Friday evening and was delivered late Monday afternoon. Have bought wool before from The Wool Factory and have been very satisfied with the quality.”

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Posted 1 year ago

“Great selection of yarn, reasonable prices. Prompt delivery”

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Posted 1 year ago

“Brilliant service, quick delivery,great choice of wool”

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Posted 1 year ago

“I love the wool factory I love how easy the web site is how quickly you post it the orders and your enthusiasm makes me feel like I'm an important customer. But.....I tried on 5 different occasions yesterday to become a VIP and avail on the wee extras with the order I was making but it would not go through seemed like a perform on your end as I was able to place the order ok but not the VIP order so I lost it on my extra savings”

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Posted 1 year ago

“Always very very satisfied with delivery and more importantly my wool order - thanking you”

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Posted 1 year ago

“Lovely colours and the 10 ball mystery lucky dip bags are really good value for money. The colours are not my choice but they'll come In handy for certain projects.”

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Posted 1 year ago

“Unbelievably good service. Last order arrived within 3 days of my order. So few wool shops are now open in my arra that this is ideal for me. I have been knitting for nearly 70 years amd have rarely found a netter selection. The webditr is also very uset friemdly even for someone of my age. Keep up the good work”

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Posted 1 year ago

“A great service, quick delivery and good quality wool, will definitely use company again.”

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Posted 1 year ago

“I ordered Safran 4 ply cotton. It was lovely to knit with and didn't have any joins. Good service and delivery.”

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Posted 1 year ago

“Excellent service. Incorrect order was sorted without any fuss - fully recommended for quality of products & service”

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Posted 1 year ago

“Quality products reasonably priced. Helpful staff with a sense of humour too ! I definatly recommend this shop and it's merchandise !”

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Posted 1 year ago

“Brilliant wool have used it before bargain”

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Posted 1 year ago

“I buy for a knitting club raffle Generally buy from the sale/ clearance section Ordering is easy, fast delivery Lovely yarn, members are very happy with yarn”

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Posted 1 year ago

“Lovely quality and colourful yarn and cheaper than retail shops. I bought the premium quality acrylic yarn New Fashion by Woolcraft. Delivery was speedy and free for my order over £30. I definitely recommend The Wool Factory.”

Helpful Report

Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 8,960 reviews