The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,961 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,961 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product range, loads of sales, quickly delivered by Royal Mail in recyclable packing. Much cheaper than more well-known competitors - what's not to like about The Wool Factory!”

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Posted 2 years ago

“So happy with my product will be ordering more wool very soon”

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Posted 2 years ago

“Loving my new crochet book. Just finishing my wip then ready to go. Great service and delivery is so speedy”

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Posted 2 years ago

“The wool arrived very quickly, within 2 days of me placing my order, the wool is good quality & nice to knit with”

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Posted 2 years ago

“Excellent quick service Will use again”

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Posted 2 years ago

“Very good service and quick delivery wool is fantastic thankyou”

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Posted 2 years ago

“Order was accepted then I was told it was out of stock, not impressed.E. Paterson”

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Posted 2 years ago

“I am extremely pleased with all yarns etc that I have purchased from your Company, including the timely fashion in which they arrive here in N/Western Brit/Columbia Canada. I'm an ex-pat from England & still love my Knitting & so forth, it's been a true life-saver, including The Wool Factory. I would like to request the following, is it possible for finishing embellishments like pom poms for hats, toques & assortments of coloured plastic style toggles & buttons for hand knitted children/baby sweaters. There is a lack of those over here, I knit lots of Arran style & like to finish them up with eye catching buttons, pom poms etc Thank you :) Carol B”

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Posted 2 years ago

“Great value lovely yarn great delivery times can't fault them one bit always happy to help if they have sold out they will email you when back in stock. I won't buy from anywhere else and I buy quite a lot from them. Packaging is also lovely your yarn comes in an organza bag and if you spend £25 or over its free delivery”

The Wool Factory Ltd 5 star review on 2nd August 2022

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Posted 2 years ago

“Very quick service and good quality wool.”

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Posted 2 years ago

“Very happy with my purchase. I needed an assortment of rainbow colours for a project I wanted to start and was very pleased with the price, range of beautiful colours and quick delivery! I used to buy this brand of wool from a local bargain shop, I had no idea I could buy it online with a HUGE amount of colours to choose from! Will be buying from the wool factory again that's for sure.”

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Posted 2 years ago

“I buy your wool from hansons garden centre been using your wool for a while no complaints was knitting an arran cardigan for a friend and run out of wool when I received my parcel I couldn’t believe it was the same numbers thank you will use you again”

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Posted 2 years ago

“Very happy with the way the wool was packed and really is lovely to knit and crochet with”

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Posted 2 years ago

“Delivery received promptly and all as ordered, very pleased with service. However my wool was in a large cardboard box, not in protective bags. I understand fully the importance of trying to use less plastic but experience in receiving parcels (not yourselves) has been very negative with corners bashed, open and damaged items. I would appreciate protective packaging in future, and if this has to be plastic I can assure you I do make good use of any plastic. Thank you for your service, very much appreciated.”

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Posted 2 years ago

“Beautiful wool at a fantastic price. Excellent service and delivery. Can't recommend enough. Thank you 😊😊 x”

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Posted 2 years ago

“Absolutely lovely wool. Great service. Will be using you again.”

The Wool Factory Ltd 5 star review on 30th July 2022

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Posted 2 years ago

“I have never had a problem with The Wool Factory. My orders are always delivered promptly. If I have had a problem I have always had a quick response to my email. Great service.”

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Posted 2 years ago

“The yarn is brilliant quality and fast shipping too! Very pleased 😄”

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Posted 2 years ago

“Very efficient service. Kept me informed about my order. Will use them again x”

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Posted 2 years ago

“The wool Majestic DK is a very good knit wool”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 8,961 reviews