The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,937 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,937 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 12th November 2024

654

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick efficient service. Wool of good quality as usual.”

Helpful Report

Posted 4 months ago

“As always my order was processed quickly and delivered promptly, my only dissapointment was the wool was packed in plastic bags, instead of the usual lovely bags. I am really trying to be plastic free during July and reducing my single use plastice generally, which made it more irritating.”

Helpful Report

Posted 4 months ago

“The wool I ordered came on time lovely and soft baby wool and knits up lovely my 1st time ordered from here will use you all the time now”

Helpful Report

Posted 4 months ago

“Very efficient service.”

Helpful Report

Posted 4 months ago

“An excellent online ordering process, simple and quick. Products are great and as described. Next order is being planned as I rapidly work through this one.”

Helpful Report

Posted 4 months ago

“Orders are dispatched quickly and well packed.”

Helpful Report

Posted 4 months ago

“Excellent service and quality of wool as always. Thank you.”

Helpful Report

Posted 4 months ago

“Found website easy to use, goods came well wrapped, first class service”

Helpful Report

Posted 4 months ago

“The Wool Factory are fantastic. They have a huge choice of yarn to choose from at great prices. Delivery is super fast.”

Helpful Report

Posted 4 months ago

“Super fast delivery good quality wool”

Helpful Report

Posted 4 months ago

“Delivery okay but very dissappointed with the quality of the slate grey wool, it is so thin I am having to use it double to get the tension needed, I hope the other colours that I purchased will be of a better quality, I only bought it based on the 5 star reviews on the website”

Helpful Report

Posted 4 months ago

“Excellent fast delivery”

Helpful Report

Posted 4 months ago

“Excellent product, great service and very quick delivery, will be ordering more shortly”

Helpful Report

Posted 4 months ago

“I have been buying wool from The Wool Factory for some years now and have always found their products very good quality. It is very easy to use their site to order goods. I am a very happy customer and would recommend anyone to buy their wool.”

Helpful Report

Posted 4 months ago

“Very disappointed as I assumed I had ordered 4 ply baby bonus mint to knit for baby grandchild. However I received butterscotch dk and order and invoices appeared changed. I know I hadn’t ordered this by mistake as I specifically wanted mint in 4 ply. Won’t be ordering again in case wrong colour sent again”

Helpful Report

Posted 4 months ago

“Absolutely love this wool and I'm so grateful that I could buy some in this wonderful sale,feel truly blessed thank you”

Helpful Report

Posted 4 months ago

“Excellent value and delivered within a few days,ordered for my Mum who knits blankets and she was very happy with the colours and quality 😀”

Helpful Report

Posted 4 months ago

“Always a great range of choices at fantastic prices. Excellent service, and the order confirmation e-mail always makes me smile. Consistently a great shopping experience.”

Helpful Report

Posted 4 months ago

“First time I have order from wool factory.I was very happy with my order,as I do a lot of knitting for Arthur Rank so the wool has to be right. Thank you .I have ordered again . Mrs Donnelly”

Helpful Report

Posted 4 months ago

“Very easy to deal with, after a disappointment of not so white wool, I received the whitest I’ve ever used, will use again.”

Helpful Report

Posted 4 months ago

The Wool Factory Ltd is rated 4.9 based on 8,937 reviews