Login
Start Free Trial Are you a business?? Click Here

The Wool Factory Ltd Reviews

4.9 Rating 8,961 Reviews
97 %
of reviewers recommend The Wool Factory Ltd
Company Reviews Product Reviews
3,009
 Metrics Info
4.9
Based on 8,961 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read The Wool Factory Ltd Reviews
Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Georgia F
Verified Buyer
“Was impressed with quality, enjoy working with this wool.”
Helpful Report
Posted 2 years ago
Christine B
Verified Buyer
“I have ordered wool twice now.Both arrived very promptly and packed well with a little note inside. The e-mail are very friendly. It is lovely to purchase from a small family run bussiness. Thw woll is very good too,”
Helpful Report
Posted 2 years ago
Elizabeth C
Verified Buyer
“Now I have found The Wool factory, I wouldn't shop anywhere else for all of my crafting needs. Very friendly and quick service”
Helpful Report
Posted 2 years ago
Beryl P
Verified Buyer
“really good prices and a good choice of yarns”
Helpful Report
Posted 2 years ago
Carole D
Verified Buyer
“Live this chunky wool knits up beautifully and being200 g doesn't have many joins”
Helpful Report
Posted 2 years ago
Helen H
Verified Buyer
“Good choice of wool,with some good sale offers”
Helpful Report
Posted 2 years ago
Eileen M
Verified Buyer
“[tem arrived very quickly and was well wrapped.just what I wanted”
Helpful Report
Posted 2 years ago
Margaret M
Verified Buyer
“Everything I ordered was perfect. Boxed and shipped.”
Helpful Report
Posted 2 years ago
Brian J
Verified Buyer
“We are very pleased with quality of the wool and the service also. Their site is very easy to navigate although one of the brands appears to be missing (Majestic), hope it comes back soon”
Helpful Report
Posted 2 years ago
Sally A
Verified Buyer
“I am totally thrilled with my wool order and shall definitely use this company again. The choice is amazing and service was brilliant. Many thanks”
Helpful Report
Posted 2 years ago
Susan B
Verified Buyer
“Disappointed that my last order for 4 knitting patterns despatched on the 3rd of October has still not arrived. Otherwise I am happy with you.”
Helpful Report
Posted 2 years ago
Mary S
Verified Buyer
“This is my first purchase from the Wool Factory and I will definitely be back, and soon! Beautiful wool, excellent quality and price. I will recommend you to my knitting friends! Many thanks”
Helpful Report
Posted 2 years ago
Shani B
Verified Buyer
“Easy website to use, very good service, reasonable price and brilliant customer service”
Helpful Report
Posted 2 years ago
Rachel V
Verified Buyer
“Quick delivery, great prices and lovely customer communications! Can’t believe I’ve not found them before!”
Helpful Report
Posted 2 years ago
Sandra R
Verified Buyer
“Fantastic service. Great prices. Lovely wool. What more can I say?”
Helpful Report
Posted 2 years ago
Susan J
Verified Buyer
“My order arrived within a few days, which was fine as I wasn't in a hurry for it. It arrived nicely packed in a cardboard box. Haven't started knitting with any of the wool I ordered yet, so unable to comment on the quality etc., but it does look very nice.”
Helpful Report
Posted 2 years ago
Karen B
Verified Buyer
“Fantastic service, quick delivery, quality wool. Only problem, one of the balls of the grey wool I purchased, was in several bits when I got towards the end of it. Probably a couple of metres was in broken pieces.”
Helpful Report
Posted 2 years ago
Rosemary B
Verified Buyer
“Very good,l know where l will be getting my knitting wool from now on.”
Helpful Report
Posted 2 years ago
Amy U
Verified Buyer
“Absolutely over the moon finding this company. Amazing yarns and deals. Delivery was swift. Will definitely be returning for more yarn.”
Helpful Report
Posted 2 years ago
Marion N
Verified Buyer
“Very good service prompt delivery and most reliable”
Helpful Report
Posted 2 years ago
The Wool Factory Ltd is rated 4.9 based on 8,961 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request