The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,960 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,960 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value and prompt service. I love the Jolly emails that you send when an order is placed. 😍”

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Posted 2 years ago

“Delighted with my wool, beautifully packaged and arrived promptly”

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Posted 2 years ago

“Great selection and prices are decent. One star knocked off as the 10% discount code for first order didn't work.”

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Posted 2 years ago

“I've been buying my wool and other craft items from here for a while now and can honestly say I can't fault it. Although some of the wool can be a little bit pricey there is some that is quite affordable. I have never had an issue with the quality of it and the checkout process is very simple. Delivery is also great. I would definitely recommend using this company to purchase any of the craft items you need.”

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Posted 2 years ago

“My parcel still hasn't arrived even though I paid for 24 hour on Friday”

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Posted 2 years ago

“Easy to order, great communication and swift delivery. Excellent quality wool supplied. What's not to like? I will definitely order again.”

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Posted 2 years ago

“I have had great service from the Wool Factory over the last 3 years, quick and efficient deliveries. ThNk you.”

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Posted 2 years ago

“Excellent products, fairly priced and fast, reliable service. Highly recommended.”

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Posted 2 years ago

“I have been using The Wool Factory for all the wool I use for the past 10/12 years and can highly recommend them. The wool is superb quality and knits and washes really well. They always let you know when to expect what you have ordered. Once again I can highly recommend this wool company”

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Posted 2 years ago

“Always good value for money and excellent delivery times”

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Posted 2 years ago

“Excellent service for an excellent product, with an excellent price. Will use again & again.”

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Posted 2 years ago

“I bought tinsel wool to complete the hooded edge on my Granddaughter's jumper. A great success! Thanks Sue”

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Posted 2 years ago

“An efficient team customer focused and good communication. Yarn prices are great too! Happy New Year 2023”

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Posted 2 years ago

“Great staff, easy to order, great selection, delivered quickly.”

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Posted 2 years ago

“The xcellent choice. All colours & all ply, arran chunky ? Easy to order. Delivery prompt.”

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Posted 2 years ago

“I found this website as it offered digital gift certificates which worked well as my sister wanted some items knitted for her and was able to buy a certificate for me to complete the job! Excellent choice of yarns and accessories. Items are well packed in a cardboard box and dispatched quickly. Cannot complain. An update to this is that I required a re-download of a pdf pattern and have asked twice by email and once by message on the website and as others have noted, no response. I have also phoned and the voicemails are full, so I have downgraded my rating accordingly as far as customer service is required.”

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Posted 2 years ago

“I paid for the crochet subscription box on 4th Jan and have not heard anything in regards to whether it has been sent out yet. 9/01/23”

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Posted 2 years ago

“excellent service ordered on a saturday it was delivered on the following tuesday well packed”

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Posted 2 years ago

“A Great s election of quality wool at really good prices. Will definitely be buying from again. 👍☺️”

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Posted 2 years ago

“Excellent service”

The Wool Factory Ltd 5 star review on 9th January 2023

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 8,960 reviews