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The Wool Factory Ltd Reviews

4.9 Rating 8,961 Reviews
97 %
of reviewers recommend The Wool Factory Ltd
Company Reviews Product Reviews
3,009
 Metrics Info
4.9
Based on 8,961 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read The Wool Factory Ltd Reviews
Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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J P
Verified Buyer
“I've been buying from these guys for the last few months now, they have a huge range of wools at a very reasonable price ( i knit for baby charities so i have to watch the pennies, delivery is quick and the wool knits up beautifully. Currently using "4 ply babycare" for a baby blanket and I'm loving it. Highly recommend”
Helpful Report
Posted 2 years ago
Jayne B
Verified Buyer
“Great service, prompt delivery and well packaged. Excellent communication about delivery time etc. Good value. Will definitely use again.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Yarn!!!! I love it! Lovely soft, snuggly yarn which will be making blankets for two newborns in my family. The only slight bugbear is that I paid for next day delivery, as I was off work and it was delivered two days later. Package arrived when I was out at work so had to go collect from sorting office, which was a bit annoying as it should’ve been next day but heyho. I have my beautiful yarn now so all good thank you”
Helpful Report
Posted 2 years ago
Mary R
Verified Buyer
“good choice and prompt delivery. What more could I ask?”
Helpful Report
Posted 2 years ago
Dianne S
Verified Buyer
“Absolutely fantastic service. Highly recommend the wool factory to ant crazy knitters and crocheted! Always have everything I want. Brilliant 🤩”
Helpful Report
Posted 2 years ago
Anne W
Verified Buyer
“Fantastic variety of wool and a great service.”
Helpful Report
Posted 2 years ago
Sally V
Verified Buyer
“Very happy with my purchase. Even with postal strike delivery was quick .”
Helpful Report
Posted 2 years ago
Sharon C
Verified Buyer
“Quick efficient delivery. Excellent quality and good value”
Helpful Report
Posted 2 years ago
Mamma C
Verified Buyer
“I am so pleased with my yarn And the service is top class Packed safely wrapped Fast delivery Very reasonable price Could not be happier And love the personal touch Thank you 💜”
Helpful Report
Posted 2 years ago
Marilyn B
Verified Buyer
“Will definitely order again from The Wool Factory very good service from ordering to delivery 👍”
Helpful Report
Posted 2 years ago
Wendy L
Verified Buyer
“Orders have always been dispatched quickly and depending on royal mail, they are delivered within a short space of time”
Helpful Report
Posted 2 years ago
Gillian A
Verified Buyer
“Hi wool factory super service ♥️”
Helpful Report
Posted 2 years ago
Jose M
Verified Buyer
“Very happy with my order,arrived in a recyclable box,already thinking of my next project!”
Helpful Report
Posted 2 years ago
M H
Verified Buyer
“Staff very helpful and products a joy to work with.”
Helpful Report
Posted 2 years ago
Rita W
Verified Buyer
“I was very pleased with both the on time delivery from The Wool Factory and the Woolcraft wool I had purchased from them. I have used Woolcraft double knitting wool before which is why I wanted the same make as it is soft to the touch so easy to knit with.”
Helpful Report
Posted 2 years ago
Anita B
Verified Buyer
“Exactly as ordered. Wonderful service. & brilliant email as confirmation of order.”
Helpful Report
Posted 2 years ago
H B
Unverified Reviewer
“Very good service can always fined what I’m looking for great value and quick deliver”
Helpful Report
Posted 2 years ago
Carole L
Verified Buyer
“I love The Wool Factory’s products. There’s a great range with lots to choose from. I find the website easy to use, and have always received a fabulous service from The Wool Factory. I am still awaiting for my most recent order to be delivered, so I’m not enjoying my products as yet, but I have had an email from Royal Mail informing me they are expecting my parcel from The Wool Factory and will update me when it is due to be delivered.”
Helpful Report
Posted 2 years ago
Jacqueline H
Verified Buyer
“I love buying my wool from the Wool Factory, the quality is excellent and great value for money. Delivery is very quick.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Had the product I wanted and provided a good service.”
Helpful Report
Posted 2 years ago
The Wool Factory Ltd is rated 4.9 based on 8,961 reviews
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