The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,961 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,961 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the wool factory have just finished a challenge for dementia . Your wool is a good price and fantastic colours and this allows me to carry on with my knitting and crocheting which I love doing .”

The Wool Factory Ltd 5 star review on 18th December 2022

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Posted 2 years ago

“Quality yarn at competitive prices.prompt delivery.will buy again”

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Posted 2 years ago

“My order was 2 items short, I emailed 5 times before I got a reply asking for details which I had already submitted. By then I was so fed up I didn't bother to reply. I'll shop elsewhere.”

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Posted 2 years ago

“Lovely shop very helpful staff, quick to reply via email, would highly recommend”

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Posted 2 years ago

“Felt they were very happy to receive my order”

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Posted 2 years ago

“Good choice of yarns, competitively priced and speedy despatch. Unfortunately the delivery was delayed due to the Royal Mail strike”

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Posted 2 years ago

“Excellent service. Great wool. Great choice.”

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Posted 2 years ago

“Delivery on last 2 orders has been 2 weeks…..not what is promised on website. Wool sent without sleeve and when weighed, was short.”

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Posted 2 years ago

“Great service,very quick considering the time of year and postal problems. Fantastic yarn, great prices. I make a lot of charity things. So cost of yarn is important. Have ordered a couple of times and will definitely be back.”

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Posted 2 years ago

“Very good service all round”

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Posted 2 years ago

“Fast efficient service, product and delivery excellent, garment well on the way.😊”

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Posted 2 years ago

“Wonderful products at great prices. Easy ordering system and delivery.”

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Posted 2 years ago

“Excellent service fast delivery great choice of yarns”

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Posted 2 years ago

“Impressive service, great price, well done all!”

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Posted 2 years ago

“Knitters paradise. Very friendly and helpful staff, and more yarns than you could ever imagine. Online orders are also sent out speedily and well packaged. Could wish for more. Well Done everyone.”

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Posted 2 years ago

“I was very happy with my Wool Factory experience. The yarn is good quality and reasonably priced. Delivery was prompt. Will definitely use them again and would recommend.”

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Posted 2 years ago

“Lovely wool prompt delivery will use again”

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Posted 2 years ago

“My daughter has just started knitting so we wanted something easy to work with. The chunky wool is ideal, lovely quality, and was delivered in time scales promised.”

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Posted 2 years ago

“Delayed parcel and delayed communication. I was told I was sent emails regarding stock issues, this emails never came. So waited 2 weeks for a parcel that should have been 2 days.”

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Posted 2 years ago

“Excellent service delivery and wool is great price”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 8,961 reviews