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The Wool Factory Ltd Reviews

4.9 Rating 8,937 Reviews
97 %
of reviewers recommend The Wool Factory Ltd
Company Reviews Product Reviews
3,005
 Metrics Info
4.9
Based on 8,937 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read The Wool Factory Ltd Reviews
Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Julie J
Verified Buyer
“I'm very happy with my order. The quality of the wool is really good. Would order again from the wool factory.”
Helpful Report
Posted 3 months ago
Lynn F
Verified Buyer
“very nice merino wool arrived before delivery stated”
Helpful Report
Posted 3 months ago
Wendy R
Verified Buyer
“You can see what items are in stock and how many. Once you place your order you receive an email to confirm your order and then another one to let you know your parcel is on its way.”
Helpful Report
Posted 3 months ago
June C
Verified Buyer
“Every thing ordered has been excellent and delivery is very quick. Thankyou.”
Helpful Report
Posted 3 months ago
Angela C
Verified Buyer
“Very pleased with the wool I received to make my granddaughter a pepper pig jumper she is delighted with it will be ordering again soon”
Helpful Report
Posted 3 months ago
Melanie C
Verified Buyer
“Nice wool, but when I got to the centre it was all pieces about 60cm long. Lots of ends to sew in.”
Helpful Report
Posted 3 months ago
Linda H
Verified Buyer
“Love Wool Factory. Great yarns, great colours & even better sales. So easy to order online. Delivery is quick. Recommend Wool Factory for all you knitting friends out there.”
Helpful Report
Posted 3 months ago
Mrs. E
Verified Buyer
“A good company to deal with. Good prices for wool and good quick service.”
Helpful Report
Posted 3 months ago
Mandy B
Verified Buyer
“Very happy with the service delivered quickly and as expected thankyou”
Helpful Report
Posted 3 months ago
Marie G
Verified Buyer
“Great service wool arrived on time packaged well”
Helpful Report
Posted 3 months ago
Patricia H
Verified Buyer
“All yarns ordered have been of good quality. Delivery is super fast. I would recommend The Wool Factory to my friends. Always had an excellent service.”
Helpful Report
Posted 3 months ago
Vicky R
Verified Buyer
“Well I have £2.12 I think wen I want to take it off my account don't how to do it I asked did not get much help Vicky”
Helpful Report
Posted 3 months ago
Carol L
Verified Buyer
“Excellent customer service & reasonable prices. Orders are dispatched quickly.”
Helpful Report
Posted 3 months ago
Caroline E
Verified Buyer
“So glad I found this shop online....their deals on wool is fantastic, and the selection is brilliant and at very competitive prices. I have bought so much wool from them I now have enough to keep me going all winter lol Thank you so much.”
Helpful Report
Posted 3 months ago
Kay S
Verified Buyer
“Friendly efficient service. Quality products at competitive prices”
Helpful Report
Posted 3 months ago
Sandra B
Verified Buyer
“The team at TWF are exceptional, going out of their way to help you, all orders are packed & sent out quickly as well as click & collect orders, I would recommend to any knitter to look in their web page or visit their shop 😀😀”
Helpful Report
Posted 3 months ago
Christine V
Verified Buyer
“A lovely selection of wool and extremely helpful and polite staff. Postage was also quick. Thank you.”
The Wool Factory Ltd 5 star review on 29th August 2024
Helpful Report
Posted 3 months ago
Marina A
Verified Buyer
“Woòl is excellent quality. I knit 7 jumpers a year for the grandkids & this is my go to supplier. I am never disappointed. Delivery is prompt too. The staff are also very helpful & friendly. I ordered too few balls at one time & although it was out of stock they managed to get some more for me. Highly recommended.”
Helpful Report
Posted 3 months ago
Sarah B
Verified Buyer
“Got the colour I needed in code number”
Helpful Report
Posted 3 months ago
Debbie P
Verified Buyer
“I've used this company over so many others for years and I'm never disappointed excellent prices excellent sales 👏”
Helpful Report
Posted 3 months ago
The Wool Factory Ltd is rated 4.9 based on 8,937 reviews
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