The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,961 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,961 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super quick service, pattern arrived in pristine condition. Thank you.”

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Posted 2 years ago

“Pleased with wool knits up lovely”

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Posted 2 years ago

“Really great nice people good yarn at good prices”

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Posted 2 years ago

“Like the way it was packed and nice wool”

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Posted 2 years ago

“Love the Wool Factory. I enjoy walking round exploring all the nooks and crannies and when I can’t get in personally I order online and that service is excellent as well. The staff are helpful and friendly - really what’s not to like?”

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Posted 2 years ago

“Super website, great offers, fantastic value! Delivery is quick too.”

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Posted 2 years ago

“Reasonable choice of colours and the Aran wool (my favourite) is so good to work with. When the wool is on offer it’s too good to pass up.”

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Posted 2 years ago

“I have ordered twice from the wool factory and I am very happy with the wool and how quick it's been delivered”

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Posted 2 years ago

“Excellent service,prompt delivery,always pleased with the quality of the wool I receive.”

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Posted 2 years ago

“The service with you has been super thank you.ive yet to start knitting with the baby wool but I know I'm going to enjoy using it. Thank you again and yes I will be using you again. Xx”

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Posted 2 years ago

“Very impressed with after sales service. A couple of problems were dealt with efficiently. Both people I spoke with were very friendly and pleasant and easy to talk to. The products I ordered were good quality and I'm looking forward to making some good things. Thank you.”

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Posted 2 years ago

“Excellent service . Quality yarns and an abundance of choice delivered efficiently to my door .”

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Posted 2 years ago

“Their service is brilliant. Quick delivery, low prices and the yarn is lovely.”

The Wool Factory Ltd 5 star review on 17th August 2022

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Posted 2 years ago

“Excellent service from ordering to delivery”

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Posted 2 years ago

“I love your wool, having used you before. Your service is excellent and the quality too. I am making a blanket which get admired by everyone. I also get a lot of pleasure crotching in my spare time. Thanks very much. Lynda Walker.”

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Posted 2 years ago

“I would like to say the products I have recieved from the wool factory are perfect for the projects that I am working on. The timing and delivery are always on time. The staff are extremely friendly and efficient.”

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Posted 2 years ago

“Would recommend wool factory to my friends❤️”

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Posted 2 years ago

“I haven't used the chunky grey yarn yet as I'm waiting for the black to come in stock as its for the same project, but its so soft and squishy”

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Posted 2 years ago

“Love the wool”

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Posted 2 years ago

“Fantastic service and products”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 8,961 reviews