The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,960 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,960 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my purchase, great quality wool at a fantastic price.”

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Posted 1 year ago

“Excellent service, easy to order and arrived quickly. I knit for charity so the price of the wool is brilliant.”

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Posted 1 year ago

“Always a great selection of yarns at great prices, with super fast delivery! I really recommend The Wool Factory!”

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Posted 1 year ago

“Very impressed with the quality of the wool I received and delivery.”

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Posted 1 year ago

“I found The Wool Factory by accident ... whilst browsing for knitting patterns. This is the only accident that has ever given me so much pleasure. Wool at the click of a button. I made my first order and when I received it was highly amused to find the note from Matt who had packed it. What I love about The Wool Factory is the jovial attitude of the staff and what appears to be great work ethics. Quality of goods sold... Great. Variety fantastic... Staff also a great asset. Friendly and helpful.”

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Posted 1 year ago

“The wool is gorgeous but I’ve sent numerous emails about an item but never heard back I ordered what I thought was a trio of wool because that was how it was described but it was one ball”

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Posted 1 year ago

“Easy to place my order. Fast response and was received within days. Best price available for the wool I ordered.”

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Posted 1 year ago

“Ordered Friday and delivered Monday, can’t ask for better service than that. Started knitting with wool straightaway and it is lovely and soft feels thicker than double knit but is knitting up really nice.”

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Posted 1 year ago

“Excellent choice of high quality yarns. Very good prices. And a wonderful service. Would thoroughly recommend this company.”

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Posted 1 year ago

“Having purchased yarn from The Wool Factory on more than one occasion, I have always found the process to be very easy. There is an abundance of different types to choose from and the range of colours is exceptional. The service I've received has been marvelous, from starting my order right though to delivery, which I have received in only three days. I will definitely be ordering again in the future and can highly recommend.”

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Posted 1 year ago

“As always delighted with my purchases of yarn .. Got a few lovely skiens on sale which is great. Packed well arrived in good time Very happy with Woolfactory and team thank you 😊”

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Posted 1 year ago

“Brilliant service 👏”

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Posted 1 year ago

“First time using and can't fault them. Ordering was easy and delivery was quick and received all that was order. No problems at all”

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Posted 1 year ago

“Great priced products. Fast delivery. Would buy from company again”

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Posted 1 year ago

“I’ve now ordered a few times from your site and pleased with all the products. Only downside is I’ve now to much projects in my head to use all the wool 😂”

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Posted 1 year ago

“Really very happy both with product and service.. Can highly tecommend! 👍😊”

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Posted 1 year ago

“Very happy with my purchase 😊😊”

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Posted 1 year ago

“Very pleased with the yarn I ordered. It's good quality and good value. It was delivered promptly.”

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Posted 1 year ago

“Brilliant service, beautiful wool.”

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Posted 1 year ago

“amazing value for money. My delivery arrived super quickly as well! cannot fault the service I received. will definitely buy again soon!”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 8,960 reviews