The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,962 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,962 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery and excellent prices!”

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Posted 2 years ago

“Very satisfied with service and items. Arrived quickly will use again”

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Posted 2 years ago

“Great choice, great price and quick delivery”

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Posted 2 years ago

“Order came in quick time”

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Posted 2 years ago

“As always, excellent service a lovely yarn!”

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Posted 2 years ago

“This item was delivered very quickly but I did not realise that the gold colour did not go right through the whole ball and the gold colour was quite random.which was not what I was hoping for. I did not realise this tlll I started useing it so I was quite disapointed.”

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Posted 2 years ago

“Fantastic customer service and excellent service to my query. Love the many goods I have purchased.”

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Posted 2 years ago

“Always good value and plenty of special offers. Exceptional service and would highly recommend....thank you team Wool Factory”

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Posted 2 years ago

“Very pleased with products and quick delivery.”

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Posted 2 years ago

“Very quick delivery”

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Posted 2 years ago

“Yes thankyou for quick delivery,lovely wool Irene”

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Posted 2 years ago

“I purchased 2 patterns from you on the 18th May 2022. I am still awaiting delivery therefore unable to complete survey”

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Posted 2 years ago

Hi Gwyneth, Our sincere apologies about this, please could you contact sales@thewoolfactory.co.uk with your order number and we will get this looked in to for you. Thank you

Posted 2 years ago

“Excellent products and service.”

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Posted 2 years ago

“My first order came in 2 days my second came with in 3 but was a bigger ori”

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Posted 2 years ago

“very good fast service i allways use the wool factory”

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Posted 2 years ago

“I was very pleased and satisfied with the prompt delivery, the standard of service, the quality of the wool and the very fair price”

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Posted 2 years ago

“I always order from the Wool Factory as the site is so easy to use and the variety of wool is amazing. It is very competitively priced too and delivery is very quick.”

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Posted 2 years ago

“Great value,affordable price ,great quality, excellent delivery and always on time. I will never order from any other company, lm one very very happy customer.”

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Posted 2 years ago

“My order was very good and did not take to come. It was well package .will order again from this company.”

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Posted 2 years ago

“The choice is amazing and the service is brilliant . Very fast delivery . I will definitely use them again”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 8,962 reviews