The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,960 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,960 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always happy with the quality of The Wool Factory’s products. They delivered my orders with care and on time and I would recommend them.”

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Posted 1 year ago

“Always a great choice and quick delivery”

The Wool Factory Ltd 5 star review on 2nd June 2023

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Posted 1 year ago

“I was very impressed with the delivery and quality of my yarn order thank you”

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Posted 1 year ago

“Excellent delivery and lovely quality wool. Will use again”

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Posted 1 year ago

“Just started knitting my jumper from the pure cotton. It's lovely and soft and knitting up perfect.”

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Posted 1 year ago

“Excellent rapid delivery. Good quality product.”

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Posted 1 year ago

“Excellent service from purchase to receiving wool. Would highly recommend”

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Posted 1 year ago

“Being new to crochet I completely ordered the wrong yarn and after a very helpful email explaining that I could return it and order the correct items, couldn’t of been any more helpful. Definitely use again”

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Posted 1 year ago

“Excellent quality and fast delivery”

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Posted 1 year ago

“Great prices, super variety of yarns, and excellent service with quick delivery.”

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Posted 1 year ago

“Very good service and your little notes always make me giggle, wish more companies were like this.”

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Posted 1 year ago

“Good quality wool value for money , very prompt service , will definitely be using again .”

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Posted 1 year ago

“The Wool Factory has a good range of yarns at very competitive prices. Orders are dealt with very quickly and deliveries arrive after only a few days. I will continue to use The Wool Factory for future purchases”

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Posted 1 year ago

“Received my wool very quickly lovely wool great quality”

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Posted 1 year ago

“I order from the Wool Factory all the time now, the wool is great quality and delivery is very quick. Excellent all round 😊”

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Posted 1 year ago

“Great service from the wool factory, great prices and delivery in two days Very happy”

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Posted 1 year ago

“Order arrived quickly and packaging was ver good. Will definitely be ordering again in future.”

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Posted 1 year ago

“I ordered the yarn cake ( Crochet) for a gift. It looked beautiful on the page and it said it came with ribbons and wrapped in cellophane. It took over a week to come so missed the birthday and it was in a large box with no protection so it was on it side. it was wrapped in bubble wrap all ripped. The cake stand is bent and broken, It is tied with white yarn and thin little ribbons nothing like the picture no cellophane. The birthday message was wrong and just on a bit of paper obviously printed out. Disappointing really. Currently re-wrapping it to make it look good”

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Posted 1 year ago

“Great quality wool at affordable prices.”

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Posted 1 year ago

“Absolutely love this website, the wool is beautiful , very good quality and reasonable prices , Bought this 3 shaded wool for a baby blanket and so pleased with the results Would definitely recommend this site”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 8,960 reviews