The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,960 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,960 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent service delivery fast to n ireland and great prices”

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Posted 1 year ago

“Quick, efficient and affordable”

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Posted 1 year ago

“Received my first order..really pleased with everything ..Will definitely be back for more...God bless x”

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Posted 1 year ago

“Received my wool order today & I am so pleased with the beautiful colours. Delivery was within a few days. Prices are very affordable. I knit alot for different charities including maternity units. I will definitely be ordering more when needed. Thanks to all the team xx”

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Posted 1 year ago

“Just loved my wool order,thank you. Smooth transaction,postage and packing was excellent”

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Posted 1 year ago

“The most family friendly customer service and hige choice of fairly priced products.”

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Posted 1 year ago

“Hi Girls got my yarn the next day so no complaints there ,,but when I used the pale mauve yarn it had FOUR knots in the length I don't mind one knot now and again but that was taking the Mickey,,,everything else is good,,,,”

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Posted 1 year ago

“I will be very happy to buy from The Wool Factory again. I was kept informed of the status of my order in a friendly manner, which made me feel they appreciated my custom. Lovely people whom we need more like them.”

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Posted 1 year ago

“The website showed photos which helped - individual colours could have been clearer - but easy to order and arrived safely.”

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Posted 1 year ago

“Easy to order and delivered before the expected date. Don’t think you could beat that and order perfect. Thank you”

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Posted 1 year ago

“Easy to find the yarn I was looking for on the website. Good value for money. Excellent service. Thank you.”

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Posted 1 year ago

“Great prices value for money Any problems soon resolved”

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Posted 1 year ago

“HIGHLY RECOMMEND. SUPER FAST DELIVERY. VERY PLEASED WITH MY WOOL. THANK YOU A***********”

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Posted 1 year ago

“Always the best, lovely website and easy to order, keep up to date with reduced wool prices and a great selection, who would want to shop anywhere else”

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Posted 1 year ago

“Very happy shopping with the Wool Factory. Excellent range of products and very good at keeping me informed of the progress of the order.”

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Posted 1 year ago

“Absolutely brilliant service. So much choice can’t wait to visit in person and meet the lovely people there.”

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Posted 1 year ago

“Great choice, good competitive prices, and great delivery service, yarn is lovely soft and easy to knit with”

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Posted 1 year ago

“Not disappointed at all! Beautiful wool thank you 😊”

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Posted 1 year ago

“Exellent service fast delivery items ss described good value fir money”

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Posted 1 year ago

“Delighted with my wool. Will definitely be ordering again, got all !t wool in the sale x”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 8,960 reviews