The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,960 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,960 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great choice, great service and fast delivery. Happy customer!”

Helpful Report

Posted 1 year ago

“Beautiful wool at brilliant prices. Always promptly despatched and delivered. Would highly recommend.”

Helpful Report

Posted 1 year ago

“An excellent retailer, very easy to use website & ordering system, extremely friendly update emails & progress on your order. Good are well packaged & arrive quickly. Great choice of products.”

Helpful Report

Posted 1 year ago

“Fantastic service. Arrived before time stated even though it was abank holiday. We definitely order again and add you to my favorites 😍”

Helpful Report

Posted 1 year ago

“Quick delivery and very happy with the yarn .”

Helpful Report

Posted 1 year ago

“I downloaded the pattern I wanted without any problem and was able to print off. It was one I had used before but lost so I was delighted to find it.”

Helpful Report

Posted 1 year ago

“Arrived quickly . Well packed . Good quality wool. Good value . Will definitely use again”

Helpful Report

Posted 1 year ago

“Everything was spot on in price, quality, speed of delivery and communication. Will definitely order again👍🏻”

Helpful Report

Posted 1 year ago

“First time I have ordered from the wool factory ,great choice of yarns at great prices and good quality too. I would definitely recommend and I will be buying from them again”

Helpful Report

Posted 1 year ago

“Perfect came early well packaged and yarn brilliant to work with”

Helpful Report

Posted 1 year ago

“Great service”

Helpful Report

Posted 1 year ago

“Pleased with my wool . Busy knitting .”

Helpful Report

Posted 1 year ago

“Can't fault this company. The wool is lovely, and also very quick with delivery Keep up the brilliant work team”

Helpful Report

Posted 1 year ago

“Excellent company to shop with.”

Helpful Report

Posted 1 year ago

“Lovely wool at reasonable prices!”

Helpful Report

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

“Great service with a personal touch. Loved the Tutti Frutti baby wool which I used to knit a baby blanket. Would certainly order again when starting a new project.”

Helpful Report

Posted 1 year ago

“Very happy with all my purchases good value and great service definitely be shopping again”

Helpful Report

Posted 1 year ago

“Fantastic service, royal mail could do with getting their finger out though, wool has been great not long before I will be on to you for more thank you, Yvonne, x”

Helpful Report

Posted 1 year ago

“Very happy with the service and the quality of the Baby Aran Wool purchased. Have given numerous Cot Blankets as gifts. Some 6 or so years later I’ve been approached by a friend to complete one for her. Returned to The wool factory again for supplies and pleased to say that the service and wool were still of the Same High Standard.”

Helpful Report

Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 8,960 reviews