The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,961 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,961 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You never fail to come up with the goods and deal with any problems (which does happen) promptly. The staff are excellent. The standard of wool is the best.”

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Posted 2 years ago

“Always a quality product, fast delivery and well packaged. Always recommend to friends, would love to visit one day”

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Posted 2 years ago

“I have just started knitting with New Fashion double knit. It feels good, easy to knit with and looks very good so far”

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Posted 2 years ago

“Wool perfect. Delivery very prompt. Excellent. Will be ordering again”

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Posted 2 years ago

“Prompt delivery of wool ordered.”

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Posted 2 years ago

“The wool is very cheap but of good quality, company is amazing my only gripe is you pay for next day delivery but it still takes the same amount of time as standard shipping”

The Wool Factory Ltd 5 star review on 11th October 2022

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Posted 2 years ago

“My order was well packed, the wool was of good quality. I will definitely use The Wool Factory again.”

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Posted 2 years ago

“The wool is great, but very disappointed with the knots in the wool.”

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Posted 2 years ago

“Love the colours and lovely quality and also very good price thank you will defo be back”

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Posted 2 years ago

“Super fast delivery, great quality products 5* service thank you so much”

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Posted 2 years ago

“Fantastic service, email I received about my order was very funny and made my day”

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Posted 2 years ago

“Still haven’t received order, no communication even after countless emails”

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Posted 2 years ago

“Great yarn at great prices ..very fast delivery and well packed”

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Posted 2 years ago

“Excellent product and lovely to knit”

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Posted 2 years ago

“Exactly what I was looking for and it always comes so quickly. Thank you so much for everything.”

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Posted 2 years ago

“You have sent me someone else’s order order number is 168074/030922/52 Name is Eileen Smyth Can you tell me what you want me to do please thank you from Val I have sent the parcel to you which you said you would send me my money back to me for post it back to you, can you tell me please when you are going to send it please, I’m a old age pensioner this is a lot of money to me £7.99”

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Posted 2 years ago

Hi Val. Sincerest apologies for the delay in response, I cannot apologise enough. I've issued the £7.99 refund to your chosen online payment method account. Many thanks for bringing this to our attention Val and sincerest apologies again.

Posted 2 years ago

“Was sent a link to download and it wouldn’t work”

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Posted 2 years ago

“Excellent knitting wool by Majestic, Received in time and would be ordering again Well done you guys x”

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Posted 2 years ago

“Lovely shop very helpful staff”

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Posted 2 years ago

“A great variety of wool at affordable prices. Many, many colours and choices to choose from. Prompt and efficient delivery.”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 8,961 reviews