The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,952 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,952 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 12th November 2024

654

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very punctual with order and exactly as promised.”

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Posted 8 months ago

“Lovely yarns, great service & communication Thanks all at Wool Factory. Gail”

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Posted 8 months ago

“Been using this company for several years and the quality etc of their wool is beyond doubt superior to that in any wool shop around the country. Quick delivery and never had any problems with orders. Apart from all this their prices are extremely competitive and wouldn't go elsewhere. Thank you all.”

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Posted 8 months ago

“Love the range of yarns available and the speed of delivery. It's great value and superb quality”

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Posted 8 months ago

“My order is always delivered on time and wool is of high quality.”

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Posted 8 months ago

“All the wool is fine”

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Posted 8 months ago

“Very satisfied with your service.”

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Posted 8 months ago

“Very happy, parcel arrived sooner than expected, nice yarns”

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Posted 8 months ago

“My order has always arrived on time and packages always brilliant.I have never had any problem with this company very professional and wool brilliant to knit and crochet”

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Posted 8 months ago

“Excellent service with quick delivery. Fantastic selection of yarns for every project.”

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Posted 8 months ago

“Prompt service and lovely wool.”

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Posted 8 months ago

“I always get excellent fast service from the Wool Factory and their products are first class thank you.”

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Posted 8 months ago

“Delighted with my purchases. Delivery is quick and the quality of the yarn is excellent”

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Posted 8 months ago

“Always prompt on delivery, have never been disappointed on any of my purchases”

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Posted 8 months ago

“I've ordered a couple of times now from The Wool Factory, always promptly delivered and a great range to choose from. The filters on the site are also great as I'll want different yarn weights at different times, and I also love that I can filter by yarn blend.”

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Posted 8 months ago

“I have a few delivery's of wool recently from The Knitting Factory......now on first name terns with our post lady 😀 I have recommended you to her. Lovely wool prompt delivery always within a few days. Many thanks 😊”

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Posted 8 months ago

“Can't fault their customer service. I had not received my wool and e-mailed to ask if there was a problem? Quick response to my query, more wool sent out by first class, received it the next day. The other lot has got lost somewhere down the line, and still waiting for it to turn up! Hope Royal Mail is as quick to answer as you are! Happy with wool, and can now complete my blankey.”

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Posted 8 months ago

“Great goods and service cannot recommend highly enough”

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Posted 8 months ago

“Can not fault the service. Excellent all round guys”

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Posted 8 months ago

“Fab place such a massive choice. Staff warm welcome and very knowledgeable.”

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Posted 8 months ago

The Wool Factory Ltd is rated 4.9 based on 8,952 reviews