The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,937 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,937 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 12th November 2024

654

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a few delivery's of wool recently from The Knitting Factory......now on first name terns with our post lady 😀 I have recommended you to her. Lovely wool prompt delivery always within a few days. Many thanks 😊”

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Posted 7 months ago

“Can't fault their customer service. I had not received my wool and e-mailed to ask if there was a problem? Quick response to my query, more wool sent out by first class, received it the next day. The other lot has got lost somewhere down the line, and still waiting for it to turn up! Hope Royal Mail is as quick to answer as you are! Happy with wool, and can now complete my blankey.”

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Posted 7 months ago

“Great goods and service cannot recommend highly enough”

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Posted 7 months ago

“Can not fault the service. Excellent all round guys”

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Posted 7 months ago

“Fab place such a massive choice. Staff warm welcome and very knowledgeable.”

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Posted 7 months ago

“I placed a click and collect order for the first time. My order was ready quickly for collection. I went and collected it and had a look around the shop, ( how can you not). When I got home I realised that one of the items I already had. So a few days later I went and changed it. The lady in the shop was lovely, absolutely no problem changing the item. I found the click and collect easy and efficient and would definitely use it again. It’s always a pleasure to shop here.”

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Posted 7 months ago

“Excellent product and quality. Easy to order and delivery is quick”

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Posted 7 months ago

“Nice and prompt response after order telling me when to roughly expect my delivery. Another message when my order was on the way to me and it came quickly. Everything I ordered in best quality, no issues whatsoever.”

The Wool Factory Ltd 5 star review on 26th April 2024

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Posted 7 months ago

“I am always happy with the prompt service and the quality of the yarn does not disappoint Thank you”

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Posted 7 months ago

“Fabulous assortment of colours. Fast and efficient response to online order. Delivery was quick. The whole process of ordering online was incredibly easy. Well done to you all.”

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Posted 7 months ago

“my order arrived promptly.”

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Posted 7 months ago

“Just love the sunbeam Aran yarn I use it to make bunnies for Easter & knits lovely also such a variety of shades. I’m from Leicester & while away at Mablethorpe for the weekend I visited there shop, all I can say is wow got so much choice in there & lovely staff so helpful 😄”

The Wool Factory Ltd 5 star review on 25th April 2024

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Posted 7 months ago

“Prompt friendly service no issues the wool was exactly as shown colours true to pictures very pleased”

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Posted 7 months ago

“Good quality wool and delivered properly”

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Posted 7 months ago

“Good value and love the sale! Good service every time.”

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Posted 7 months ago

“Easy to use, delivery prompt. I recommend you to any other knitter I know.”

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Posted 7 months ago

“Very quick”

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Posted 7 months ago

“It was my first buy and it impressed me , because it was a very quick turn around.”

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Posted 7 months ago

“Brilliant! Wide variety of yarn, great prices, friendly staff and quick delivery! Thanks!!”

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Posted 7 months ago

“all the wool i have received has been of good quality and definitely value for money! lots of choices. deliveries are often earlier than anticipated and its easy to change delivery address to hide the amount of wool i am buying from my other half! always compare the prices against other wool sites and this one is consistently comes out top.”

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Posted 7 months ago

The Wool Factory Ltd is rated 4.9 based on 8,937 reviews