The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,961 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,961 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Am absolutely loving the wool factory colours shown are very true have had at least four or five orders from them now and wool and odds and end are always top notch .yarn knits beautifully would give them 6/5 if possible thankyou wool factory .”

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Posted 2 years ago

“Very pleased with my order,prompt service and good prices and quality goods..”

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Posted 2 years ago

“Very impressed with my wool order. Will definitely be ordering more as I make blankets for people with dementia who I look after and I also do them for charity as well.”

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Posted 2 years ago

“Very pleased with my order it comes when it says it would very good quality and very easy to connect with I am 100% satisfied with my purchase”

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Posted 2 years ago

“I am not very pleased with you at the moment as I have not received my order l was asked to pay for my order and I was told that you were going to send me a invoice so that I can pay but I haven’t received it can you please sort it out as my customer is waiting for there order”

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Posted 2 years ago

Hi Cheryl; I'm terribly sorry to hear you're not happy with our services. Unfortunately, as you'd selected the wrong delivery method, we had to wait for your invoiced payment to process before we could dispatch your parcel. I've tracked your parcel and I'm very happy to see it's arrived with you safely. Many thanks for contacting us.

Posted 2 years ago

“First class service and product.”

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Posted 2 years ago

“Very good wool, very good price and very good service. What's not to like. Abd very friendly as well !”

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Posted 2 years ago

“Very happy with the quality of the wool I receive and with thevdelivery”

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Posted 2 years ago

“Got a really good deal at the Wool Factory. Placed my order which was despatched quickly and arrived on time.”

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Posted 2 years ago

“Great company ! Good communication , great prices and service.”

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Posted 2 years ago

“The goods arrived as ordered, super quick despite the postal strike, fantastic prices. I will be ordering again. Whats not to love”

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Posted 2 years ago

“Great customer service - really friendly order updates, quick delivery and lovely packaging with the pink tissue paper. Really happy to receive my box of wool, and at such a reasonable price too! I’ll definitely be shopping with you again.”

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Posted 2 years ago

“I'm always so impressed by how quickly I receive my orders and how well they are packaged the wool factory is my go to shop to buy from and I try to visit the shop when I get to visit home always so pleasant and helpful I always tell my friends to buy from here!”

The Wool Factory Ltd 5 star review on 3rd November 2022

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Posted 2 years ago

“Absolutely awful, ordered my wool a month ago and still haven't received it....despite having a notification it was dispatched 3 days after submitting the order. A week after the dispatched notice I was told some of my wool was out of stock and this was refunded. I've tried to get in touch with the company multiple times to no effect; I've had one email saying they will 'look into it' and follow up and their phone number doesn't connect. Complete sham.”

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Posted 2 years ago

Hi there; I've reviewed all emails and we have none of which relate to missing orders or pending items at this moment. If you'd be so kind as to email us with your order number then I'll chase this up for you. Sincerest apologies about the phoneline, we're booked in for an engineer to come out and fix the issue. Many thanks for getting in touch and I'll look forward to hearing from you soon.

Posted 2 years ago

“Very good and informative”

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Posted 2 years ago

“My order was incorrect I've now sent 3 emails and you have failed to respond to any of them I will not be using you again I'm appalled by your lack of customer service”

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Posted 2 years ago

Hi Dawn; Many thanks for getting in touch and apologies for the mix up with your order. Although we strive to ensure every order is correct, naturally, mistakes occur on the odd occasion but we always endeavour to rectify the situation. I've found the emails which were sent to you offering full reimbursement, postage fees or exchange of order etc however we've had no response from you unfortunately. As soon as we've heard from you we can move forward to correct this for you Dawn. Again, sincerest apologies for the mistake with your order.

Posted 2 years ago

“Lovely shop, good selection of wool, but abysmal after service. I had a problem with the shading on the batch of wool I bought. Despite sending photos as requested, the complaint has not been addressed. I know my emails were received because I had an automated response saying how busy you are. I tried phoning but just got the answerphone. Left my number, but no response. I am very annoyed as had spent a lot of time knitting the garment. Will not be recommending The Wool Factory.”

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Posted 2 years ago

Hi Diane. I'm terribly sorry you weren't happy with the shade/dye lot of the yarn you purchased. Going through our correspondence, we sent out Woolcraft Pebble Chunky in the dye lot and shade you'd requested and completely free of charge. If there was anything else you'd have preferred us to do to rectify the situation the please let us know as we like to ensure our customers are always happy with their purchases and services we offer. Many thanks for getting in touch and for bringing this to our attention Diane.

Posted 2 years ago

“Absolutely first class. Great service , lovely staff and an amazing selection of yarns. Got to be my favourite shop.”

The Wool Factory Ltd 5 star review on 22nd October 2022

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Posted 2 years ago

“I placed my order on October 3rd, it wasn’t dispatched until 11th (no reason given for the delay until I contacted The Wool Factory). So 19 days after I placed my order still no sign of my wool and no response to my second query. All of which is very unfortunate because the choice of yarns and patterns at a decent price was very good - but I’ll not be using the outlet in the future.”

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Posted 2 years ago

“lovely colours .plenty of choice value for money. well packaged and speedy delivery.. a personal touch of naming who chose your yarn and who packed it.”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 8,961 reviews