The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,960 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,960 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good choice of wools, great delivery times. However, I am disappointed with their aftersales service. I sent an email on Wednesday 24 May and have not received a reply (it is Saturday 27 May today.”

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Posted 1 year ago

“Lovely wool, plenty of choice and very reasonably priced . Fast efficient delivery . What more could a girl want”

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Posted 1 year ago

“Fantastic service. Wool great quality I have been using for some time now and have never had any problems Thank you”

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Posted 1 year ago

“Excellent online customer service.... from ordering the wool to receiving my purchase. A 2nd time buyer who would definitely recommend and who will be ordering again.”

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Posted 1 year ago

“With The Wool Factory, you can't go wrong. Orders arrive quickly and if you've a problem the staff are friendly and go above and beyond to help. There's something for everyone.”

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Posted 1 year ago

“Lovely Wool, good price and quick delivery”

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Posted 1 year ago

“Speedy delivery, lovely wool, no issues at all. Great to deal with.”

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Posted 1 year ago

“The wool that I ordered was lovely and soft and came in good time”

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Posted 1 year ago

“Great variety of Sunbeam Aran at great prices. A super place to shop.”

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Posted 1 year ago

“Fantastic A*”

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Posted 1 year ago

“Great service by post or in the shop thanks”

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Posted 1 year ago

“Excellent from order to delivery”

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Posted 1 year ago

“Easy to order on line. Quick delivery. Excellent quality yarn for all my cat blankets for charity. Thank you Wool Factory.”

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Posted 1 year ago

“Very pleased with the service, and I love your wool”

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Posted 1 year ago

“Excellent quality wool very quick service and reasonable prices will be ordering again when we need further supplies”

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Posted 1 year ago

“Briliant quality wool, will be ordering again sooon, delivery came within a few days as stated and kept you upto date with any information needed. Signed up for the news letter to get information on any new wool received and offers available.”

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Posted 1 year ago

“Excellent, so prompt I can rely on the Wool Factory thank you.”

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Posted 1 year ago

“I was so impressed and pleased to find someone who sells 2ply wool. I enjoyed you efficient, friendly service. The quality is great and I am looking forward to starting this Baby Shawl. Thank you. I will be recommending The Wool Factory”

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Posted 1 year ago

“Lovely choice of yarns for me to pick from. Delivery was quick. Yet to use any of my purchases as yet but keen to start once current project completed”

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Posted 1 year ago

“beautiful colour speedy delivery, have yet to knit with it. Jennie Milne”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 8,960 reviews