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The Wool Factory Ltd Reviews

4.9 Rating 8,961 Reviews
97 %
of reviewers recommend The Wool Factory Ltd
Company Reviews Product Reviews
3,009
 Metrics Info
4.9
Based on 8,961 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read The Wool Factory Ltd Reviews
Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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Karen J
Verified Buyer
“Ordered on the 1st of August, still not had my wool tried to send emails but kept returning them ,found a tel no so rang them today .think one was out of stock..had to choose different colour .hopefully arrive soon , sometimes things happen .😆”
Helpful Report
Posted 2 years ago
Jacky K
Verified Buyer
“The quality of the wool is amazing.the service from the company was excellent”
Helpful Report
Posted 2 years ago
Jo-Anne K
Verified Buyer
“Always great products and good value. Very prompt delivery. Thank you.”
The Wool Factory Ltd 5 star review on 10th August 2022
Helpful Report
Posted 2 years ago
S E
Verified Buyer
“great choice of yarn, great prices and really fast delivery 😁 i couldn't be happier and would recommend The wool factory to everybody.”
Helpful Report
Posted 2 years ago
Deirdre O
Verified Buyer
“Very easy and straightforward to order item. Deliver within the said time. Would use The Wool Factory again.”
Helpful Report
Posted 2 years ago
Christine K
Verified Buyer
“The wool I have used so far knits up very good.”
Helpful Report
Posted 2 years ago
Elizabeth W
Verified Buyer
“Excellent service as usual. Love some of the new colours.”
Helpful Report
Posted 2 years ago
Sandra V
Verified Buyer
“I absolutely love love love The Wool Factory. I can always get incredible deals from them, always great prices, always amazing service too.”
Helpful Report
Posted 2 years ago
Rosemarie N
Verified Buyer
“I have not received it yet”
Helpful Report
Posted 2 years ago
Jean C
Verified Buyer
“Very friendly service”
Helpful Report
Posted 2 years ago
Beddow A
Verified Buyer
“The wool was for my daughter and she was really pleased with the quality of it.”
Helpful Report
Posted 2 years ago
Sheila P
Verified Buyer
“Great wool, great prices & fast delivery 😁”
Helpful Report
Posted 2 years ago
Eileen J
Verified Buyer
“i was really pleased with my orders..value for money..quick delivery..i shall be placing more orders in the near future..”
Helpful Report
Posted 2 years ago
Birgitta S
Verified Buyer
“The baby lux dk wool is really nice and soft and lovely to knit with. Have used it several times now and the range of colours are great and compliment each other very well. Would highly recommend it!!”
Helpful Report
Posted 2 years ago
Angela M
Verified Buyer
“I was sent the wrong shade, but was promised a replacement - yet to arrive. As a goodwill gesture, I was told I could keep the yarn I was sent by mistake. I appreciate that, but I am still waiting for the correct shade to be sent.”
Helpful Report
Posted 2 years ago
Gabriella S
Verified Buyer
“Im really happy. Nice package good quality and value for money. I already have some on the hook a jumper for for my hubby”
The Wool Factory Ltd 5 star review on 5th August 2022
Helpful Report
Posted 2 years ago
Amanda M
Verified Buyer
“Good quality wool,well prices and quickly delivered”
Helpful Report
Posted 2 years ago
Gillian M
Verified Buyer
“I have ordered quite a number of different coloured balls of wool to knit small children’s cardigans during the pandemic. I am very satisfied with all my purchases and love the different colours I have chosen and I have been very pleased with the finished products (about 30 I have made so far)”
Helpful Report
Posted 2 years ago
Gillian C
Verified Buyer
“Large choice of wools at very good prices”
Helpful Report
Posted 2 years ago
Fay U
Verified Buyer
“I visited the factory and felt it could have been more spacious if it mobbed however they do have a great selection of yarns at various prices.”
Helpful Report
Posted 2 years ago
The Wool Factory Ltd is rated 4.9 based on 8,961 reviews
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