The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,961 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,961 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very friendly family company with excellent service and great communication”

Helpful Report

Posted 2 years ago

“I have emailed numerous times about my order 168537/070923/26 , which I returned as customs duties were to high to get a refund . I have had to wait days for answers and chase up for any info !!!!! . I was told , eventually, that my parcel has not arrived with you and to get details . I sent the info I had that the parcel was returned to you On 14th September through Royal Mail but there is no track and trace available . I have accepted I will not get my refund . I will obviously never order from you again .”

Helpful Report

Posted 2 years ago

Hi Christine. As previously discussed, we can't be held responsible for your reluctance to pay the customs charges, all of which is stipulated on our website. I've issued a full refund for the yarns you purchased as we can claim that as a loss from Royal Mail. Sincerest apologies for the delay in response Christine.

Posted 2 years ago

“A brilliant company with very efficient helpful staff. Orders arrived on time and all were complete. 1 box burst.”

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Posted 2 years ago

“First time ordering from this company and I was very impressed. The yarn was packaged beautifully and delivered really quickly and their communication was brilliant with lots of emails to inform me what was happening. I'll definitely be using them again.”

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Posted 2 years ago

“Will certainly order my wool from this company again. My order came on time and was packed beautiful with tissue paper. Excellent service”

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Posted 2 years ago

“They keep you informed at all stages and deliver on time. Superb service”

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Posted 2 years ago

“Fast delivery and beautiful wool. We definitely be reordering.”

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Posted 2 years ago

“The choice and quality of yarns is amazing. Very quick sending orders. I tell everyone (who knit) about this firm. Find the service very good. No complaints.”

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Posted 2 years ago

“Fantastic service - great product certainly get more in the future”

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Posted 2 years ago

“Only ordered 2 balls of 99p chunky wool because I couldn't get any locally and have difficulty getting out the house. The service and the emails I received were amazing. Arrived on time and was well packaged. Goes to show no order is too little or too much trouble. Thank you, would definitely recommend and will certainly be ordering again.”

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Posted 2 years ago

“Terrible service. I won't be using them again.”

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Posted 2 years ago

Hi Felicia. I'm sorry to hear you're not happy with our service. If you'd be so kind as to email us with more information we'd really appreciate it. That way, we can work on areas that need improvement and make your overall shopping experience a much better one. Many thanks for brining this to our attention Felicia.

Posted 2 years ago

“Good service 👍 quality 😊 wonderful thank you”

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Posted 2 years ago

“I've never been disappointed with any of my orders from The Wool Factory 10/10 always brilliant service”

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Posted 2 years ago

“Love receiving my orders,very happy every time”

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Posted 2 years ago

“all the wool I have brought from you have been of good quality and value. thank you so much !”

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Posted 2 years ago

“great choice, fast delivery and very good value. would recommend.”

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Posted 2 years ago

“I was very pleased with my wool , the haze is knitting up lovely. I also liked your amusing message relating to its delivery.”

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Posted 2 years ago

“Very pleased with all my orders, Very quick delivery, Really pleased with the quality of the wool too. Ive had many orders and always been perfect, I definitely recommend the wool factory,”

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Posted 2 years ago

“Was very happy with my purchases. Plain sock wool is surprisingly difficult to obtain! So l was relieved to get a 'proper sock colour - as was my husband! Delivery was swift. So thank you.”

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Posted 2 years ago

“I ordered 7 balls blue wool and 1of white you sent me message to say you didn't have any in stock so I sent a message to say I would like a refund,they following week you sent me no white and 6 balls of blue if a garment needs 7 balls why did you send me 6. looking on your website you had plenty of both.”

Helpful Report

Posted 2 years ago

Hi Eda. Sincerest apologies about this. We have experienced some technical issues with our stock control online which then has a detrimental effect on some of our online orders. After looking through our prior correspondence, I'm pleased to see that, between us, we managed to rectify the problem and issue a refund. Many thanks for getting in touch Eda and, I can assure you, we're trying our absolute best to iron out these issues with our online stocks so it doesn't happen again in the future.

Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 8,961 reviews