The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,951 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,951 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 12th November 2024

654

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick response with the pdf file But I paid an extra £1.99 postage, so assumed I was getting paper version”

Helpful Report

Posted 15 hours ago

“Ordered two polo necked jumpers. Very happy with purchase. Nice to have wool jumpers instead of acrylic. Much warmer and nice and cosy. The jumpers are good quality and I am very happy with my purchase. Thank you Woolovers.”

Helpful Report

Posted 2 days ago

“Been buying for a while from TWF and will keep doing so. Yarn is great quality and good value for money. I donate items I make to fundraise for Sheffield Childrens Hospital where my grandson had best care possible but sadly passed away. Currently making hat and scarf sets”

Helpful Report

Posted 3 days ago

“Excellent service, fast and reliable and good quality products.”

Helpful Report

Posted 4 days ago

“Just ordered for the first time good quality wool and excellent service and delivery”

Helpful Report

Posted 5 days ago

“i got my oder today and i haappy with service and quick delivery”

Helpful Report

Posted 6 days ago

“Fantastic service and quick delivery”

Helpful Report

Posted 1 week ago

“I like the selection of wool and the sales in them”

Helpful Report

Posted 1 week ago

“Great variety, top quality, very reasonable prices and great customer service. Highly recommended.”

Helpful Report

Posted 1 week ago

“Lovely but wanted postal paper patterns for 2 garments and they still haven't arrived”

Helpful Report

Posted 3 weeks ago

“Great yarn awesome service”

Helpful Report

Posted 3 weeks ago

“My go-to website for all my knitting supplies. There is lots of choice, whether buying yarn, equipment or accessories. The quality and value are excellent. Delivery is very quick and the bags the wool comes in have lots of uses.”

Helpful Report

Posted 3 weeks ago

“Lovely wool has knitted up a beautiful cardigan for my great granddaughter”

Helpful Report

Posted 4 weeks ago

“I have purchased lots of wool from The Wool Factory. Excellent service usually delivered next day sometimes two days. I have never had a problem, the wool comes packed well. Altogether excellent.”

Helpful Report

Posted 4 weeks ago

“Paid for next day delivery, didnt get it but as far as the wool factory are concerned thats just tough, they did their bit sending the parcel to DPD so they wont refund the next day delivery charge, very poor customer service & I bet this review doesnt see the light of day either!!!!”

Helpful Report

Posted 1 month ago

“Excellent service”

Helpful Report

Posted 1 month ago

“Fab service, excellent quality and value for money”

Helpful Report

Posted 1 month ago

“Since I found the wool factory I wouldn't order wool from any other place, prices so reasonable and delivers quickly.”

Helpful Report

Posted 1 month ago

“Modern colours. Managed to get pillar box red to knit a jumper & hat for my neighbour.”

Helpful Report

Posted 1 month ago

“What can I say about this woolly wonderland of wonderful delights?? I have used the wool factory for some years and never, ever been disappointed with the quality service or price!”

Helpful Report

Posted 1 month ago

The Wool Factory Ltd is rated 4.9 based on 8,951 reviews