Isle of Wight Tomatoes Reviews

Name: Isle of Wight Tomatoes
Address: The Tomato Stall, Hale Common, Newport, The Tomato Stall, Hale Common, Newport, Arreton
Rating: 4.79

4.8 Rating 3,875 Reviews

94 %

of reviewers recommend Isle of Wight Tomatoes

4.8

Based on 3,875 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Isle of Wight Tomatoes 5 star review on 2nd December 2024

210

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products are tasty but in this second order as in the first one, jars have leaked their oil because they were not hermetically sealed. Please try to improve this. Your products deserve it!”

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Posted 2 months ago

“All my orders this year have been exceptional and we are very pleased. However, this last order was seemingly delayed two days due to snow and was kept at Portlethen. The snow wasn’t that bad and driving was possible. Our order arrived in less than optimal condition with many soft and split. Obviously we will continue ordering but may not at this time of year. Merry Christmas!! 🎄”

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Posted 3 months ago

Hi Carol, sorry to hear this. If you get in touch with our friendly customer service team at hello@iowtomatoes.co.uk we can help resolve this for you.

Posted 3 months ago

“You need to consider reviewing your delivery partner. The delivery is often delayed. The last delivery arrived a day late with a selection of split/squashed/soft tomatoes. Bit disappointing.”

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Posted 4 months ago

Hi Claire, thank you for your feedback. Sorry to hear that you had this experience. Quality and service are important to us. Please do get in touch with our friendly customer service team at hello@iowtomatoes.co.uk or on 01983 866 907 as we would be keen to resolve this issue for you.

Posted 3 months ago

“I always order two boxes. One comes in great condition while bottom one comes damaged. Damaged as tomatoes get popped so it is a mess and bunch of them have to be discarded within few days of arriving. Its a shame.”

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Posted 5 months ago

Hello, sorry to hear this. Please do get in touch with our friendly customer service team at hello@iowtomatoes.co.uk who would be happy to resolve this for you.

Posted 4 months ago

“Unfortunately these were delivered 3 days late by dpd, so not at their best. Will not be ordering again.”

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Posted 6 months ago

Hi Ann-Louise, so sorry to hear this. Please get in touch with our friendly customer service team at hello@iowtomatoes.co.uk or on 01983 866907, they are available Mon – Fri 8.30am – 5pm and would be happy to resolve the issue and find out what went wrong.

Posted 6 months ago

“The tomatoes we ordered tasted lovely,great flavour. The pizza sauce I bought was fantastic,such great quality. I have only given 3 stars though as quite a few of the beef steak tomatoes I bought were very soft so I had to end up stuffing and cooking them. No hardship but I had wanted them for a tomato and burrata salad.”

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Posted 6 months ago

Hi Maggie, sorry to hear this. Please get in touch with our friendly customer service team at hello@iowtomatoes.co.uk or on 01983 866907, they are available Mon – Fri 8.30am – 5pm and would be happy to resolve the issue and find out what went wrong.

Posted 6 months ago

“Lovely looking tomatoes, but they lacked the level of taste I was hoping to find. Now that my own tomatoes are ripe and ready, I will be using those rather than ordering from you again.”

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Posted 6 months ago

Hi Tiggy, sorry to hear this. Please get in touch with our friendly customer service team at hello@iowtomatoes.co.uk or on 01983 866907, they are available Mon – Fri 8.30am – 5pm and would be happy to resolve the issue and find out what went wrong.

Posted 6 months ago

“The quality of tomatoes to private customers are slipping in quality. The last couple of deliveries have been way below the standard of previous purchases. One complete box of San Arrentinos were mouldy within 2 days of delivery and I had to throw the whole box away. Similarly a recent order of cherry vines were loose not one attached to a vine, but to make it worse empty vine stalks were laid on top. We also had issues with a box of kumatos going mouldy after a couple of days. I've been buying my tomatoes from this company for at least 3+ years and it's only recently the quality has taken a massive fall. It'll be a while before I order again sadly, unless I hear that the quality has improved.”

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Posted 7 months ago

Sorry to hear this. Please do reach out to our customer service team so we can help with this. You can reach us on 01983 866907 or hello@iowtomatoes.co.uk

Posted 7 months ago

“Disappointed with the box this time, did send an email with some pictures but no response. There were lots that were over ripe and split skins when they arrived with wet carboard with the lackage. Couldn't use them as intended but did make nice soup.”

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Posted 7 months ago

Hi Clair, you sent an email to DPD instead of to us so we didn't get a chance to help resolve the issue for you, I am pleased now that this has been resolved for you having since spoken this week. Please do reach out if I can help with anything else in the future. Katerina

Posted 7 months ago

“Sadly the Heritage tomato speciality box we received were very soft and didn’t last long. Probably wouldn’t buy again. Tasted okay, but not amazing.”

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Posted 7 months ago

Sorry to hear this. Please do reach out to our customer service team so we can help with this. You can reach us on 01983 866907 or hello@iowtomatoes.co.uk

Posted 7 months ago

Sorry to hear this. Please do reach out to our customer service team so we can help with this. You can reach us on 01983 866907 or hello@iowtomatoes.co.uk

Posted 7 months ago

“Sorry very disappointing the Kumatos were not good at all.”

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Posted 7 months ago

Sorry to hear this. Please do reach out to our customer service team so we can help with this. You can reach us on 01983 866907 or hello@iowtomatoes.co.uk

Posted 7 months ago

“First of all I have had tomatoes plus their other products before and have always been really pleased with my orders. However this time the quite a lot of the tomatoes were a bit on the soft side, especially the small ones. I didn't complain but used them to make a sauce. There was an issue with a jar of tomatoes that seemed to have lost some of the oil and appeared to have not been shut properly which I did go back to the company about and complain about and thus was quickly dealt with. Although I've only given 3 stars they are a nice company to buy from and deal with .”

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Posted 7 months ago

Sorry to hear this. Please do reach out to our customer service team if you require further help. You can reach us on 01983 866907 or hello@iowtomatoes.co.uk

Posted 7 months ago

“They were tasty but 80%< I had to use immediately as they were either extremely soft or split. I was disappointed”

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Posted 7 months ago

Sorry to hear this. Please do reach out to our customer service team so we can help with this. You can reach us on 01983 866907 or hello@iowtomatoes.co.uk

Posted 7 months ago

“When they arrived tomatoes in particular the large ones were over ripe and unedible. Nothing like the first bix i ordered.”

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Posted 7 months ago

Sorry to hear this. Please do reach out to our customer service team so we can help with this. You can reach us on 01983 866907 or hello@iowtomatoes.co.uk

Posted 7 months ago

“Great service and although the tomato box is a delightful mix of sizes and colours, the ones I've tried are not as tasty as I was expecting.A bit disappointing really”

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Posted 8 months ago

“Picked too,late - over ripe on receipt! Disappointed.”

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Posted 8 months ago

Hi, sorry to hear this. Please get in touch with our friendly customer service team who would be happy to resolve this for you hello@iowtomatoes.co.uk

Posted 8 months ago

“The produce is absolutely brilliant, I cannot fault it and highly recomend it. The tomato's are delicious and the mixed produce box fabulous. The reason for the three stars is the clunkiness of the website and particularly the subscription bit of it. Incredibly difficult to use. I have had a subscription for over a year and I still occasionally end up missing orders because I have failed to do something. Please please make it easier!”

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Posted 8 months ago

Hi Jeni, thank you for your feedback, we really appreciate you taking the time to feedback your comments to help us improve the service. Please get in touch with our friendly customer service team who would be happy to offer you further help at hello@iowtomatoes.co.uk

Posted 8 months ago

“Delivery and service OK. But produce lacking in flavour.”

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Posted 8 months ago

“The selection was fantastic but sadly they were past their best within a day of receipt and I was (perhaps mistakenly) expecting them to last a few days, if not a week. I will try again at some stage.”

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Posted 8 months ago

Hi, sorry to hear this. Please get in touch with our friendly customer service team who would be happy to resolve this for you hello@iowtomatoes.co.uk

Posted 8 months ago

“Tomatoes were great, but the courier left them in full sun, despite requesting a safe place on the form they sent out.”

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Posted 8 months ago

Hi, sorry to hear this. Please get in touch with our friendly customer service team who would be happy to resolve this for you hello@iowtomatoes.co.uk

Posted 8 months ago

Isle of Wight Tomatoes is rated 4.8 based on 3,875 reviews