Isle of Wight Tomatoes Reviews

Name: Isle of Wight Tomatoes
Address: The Tomato Stall, Hale Common, Newport, The Tomato Stall, Hale Common, Newport, Arreton
Rating: 4.79

4.8 Rating 3,875 Reviews

94 %

of reviewers recommend Isle of Wight Tomatoes

4.8

Based on 3,875 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Isle of Wight Tomatoes 5 star review on 2nd December 2024

210

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i just felt that they were not as good as they used to be.”

Helpful Report

Posted 6 months ago

Hi Rosanna, sorry to hear this. Please get in touch with our friendly customer service team at hello@iowtomatoes.co.uk or on 01983 866907, they are available Mon – Fri 8.30am – 5pm and would be happy to resolve the issue and find out what went wrong.

Posted 6 months ago

“Tomatoes arrived over ripe. Threw majority away. Disappointed.”

Helpful Report

Posted 6 months ago

Hi, sorry to hear this. Please get in touch with our friendly customer service team at hello@iowtomatoes.co.uk or on 01983 866907, they are available Mon – Fri 8.30am – 5pm and would be happy to resolve the issue and find out what went wrong.

Posted 6 months ago

“Tomatoes arrived and were all soft, we had to throw them away. I sent photos and a video to show how they were, and received a full refund.”

Helpful Report

Posted 7 months ago

Sorry to hear this. Please do reach out if you need further help. You can reach us on 01983 866907 or hello@iowtomatoes.co.uk

Posted 7 months ago

“Usually the tomatoes I receive from you are glorious. However this time they were all overripe and starting to go off. I was very disappointed. I will reorder again in the hope that this was just a one off occasion.”

Helpful Report

Posted 7 months ago

Sorry to hear this. Please do reach out to our customer service team so we can help with this. You can reach us on 01983 866907 or hello@iowtomatoes.co.uk

Posted 7 months ago

“The products are great but the delivery leaves a lot to be desired. I live in a block of flats. The package was left on the pavement for anyone to pick up. It stated it had been left in a safe place. It was not. I was at home but no-one attempted to contact me by intercom to alert me to the fact that the parcel was here.”

Helpful Report

Posted 8 months ago

Hi, sorry to hear this. Please get in touch with our friendly customer service team who would be happy to resolve this for you hello@iowtomatoes.co.uk

Posted 8 months ago

“Good merchandise however tomatoes are not worth the price in my opinion. I found them good but not particularly better than the higher end tomatoes from the special selection of the supermarket.”

Helpful Report

Posted 9 months ago

“I was very disappointed with the lack of flavour of your tomatoes. My supermarket ones tasted better. Will not be purchasing again”

Helpful Report

Posted 10 months ago

HI Nicola, thank you. We grow our tomatoes for flavour and pick at the perfect time so I am very sorry to hear you are disappointed. Please get in touch with us at hello@iowtomatoes.co.uk and our friendly customer service team would be happy to resolve this for you.

Posted 9 months ago

“Most of the tomatoes on this box were very soft .. some bruised The 1 large “beef” tomato .. when cut open was all sloshy inside .. far from firm which it should’ve been It went in the bin Like my other purchase .. I ended up blitzing the lot to use as a base for an Italian tomato sauce .. at least I got some use out them Will not buy again”

Helpful Report

Posted 1 year ago

So sorry to hear this. It sounds like some of the tomatoes were damaged through delivery. We would love the opportunity to resolve this for you, please get in touch with our friendly customer service team via email hello@iowtomatoes.co.uk or please call 01983 866907, they are available Mon – Fri 8.30am – 5pm.

Posted 1 year ago

“A lot of the tomatoes were over ripe, one was split.”

Helpful Report

Posted 1 year ago

Hi Lynne, we are sorry to learn that your recent order has arrived not looking its best. Please could you get in touch at hello@iowtomatoes.co.uk and one of our friendly customer service team would love to resolve this for you.

Posted 1 year ago

“Nae flavour. Bland tomatoes and one of the Coeur de Boeuf was moldy had to bin it.”

Helpful Report

Posted 1 year ago

Hi Mircea, We are sorry to hear there were issues with your order. Please do get in touch with our lovely customer service team on hello@thetomatostall.co.uk and they will be happy to help rectify the situation.

Posted 1 year ago

“Unfortunately several tomatoes were squashed and although the rest looked lovely I was disappointed in how little time they went off. The aubergine was lovely.”

Helpful Report

Posted 1 year ago

Hi Biddy. We are so sorry to read this. Please get in touch with our lovely customer service team on hello@thetomatostall.co.uk and they will be happy to help rectify the situation for you.

Posted 1 year ago

“Arrived on the turn :-( really disappointed. Possibly fault of the courier. They would have been lovely tomatoes though!”

Helpful Report

Posted 1 year ago

Hi Ellie, We are so sorry to hear this. Pleas email our lovely customer service team on hello@thetomatostall.co.uk and they will be happy to help.

Posted 1 year ago

“Really wanted to love this service but there was a bit of damage to the tomatoes on arrival, and lots of little flies around those which had split. Mainly the smaller cherry toms, the big beef ones seemed more robust. That said the ones we had were delicious, was a shame we had to reject quite a few, as I love the idea. May have to grow my own or hope local farm shop gets some nice heritage varieties in.”

Helpful Report

Posted 1 year ago

Hi Jaquie. We are so sorry to hear this. Pleas email our lovely customer service team on hello@thetomatostall.co.uk and they will be happy to help.

Posted 1 year ago

“The service and delivery were okay, i.e. the correct products were delivered on the right day. Beyond that, though, it was unimpressive. Quite a number of the tomatoes had to be thrown away because they were rotten from the outset. Worse still, though, ALL were over-ripe and as such, the distinctively different flavour of the different varieties - which is the whole point of heritage tomatoes - was lost. I cannot believe that an apparently specialist tomato retailer seems to think that everyone wants over-ripe excessively sweet tomatoes. I certainly don't, which is why I won't be ordering from here again.”

Helpful Report

Posted 1 year ago

Hi Simon. We are so sorry to hear this. Pleas email our lovely customer service team on hello@thetomatostall.co.uk and they will be happy to help.

Posted 1 year ago

“Hello, Last year The Tomato Stall delivery service was absolutely fab. I've just placed my first order of 2023 and I was promised delivery by the weekend (by Amy) but it's now Tuesday and our tomatoes and padron peppers and tomato juice are still missing! I'm hoping normal service will resume very soon.”

Helpful Report

Posted 1 year ago

Hi Katie. We are so sorry about the issue with your order. Hopefully you are enjoying the produce now we have delivered. We are always striving to improve so thanks for your patience and we hope you will continue to order from us in the future.

Posted 1 year ago

“I really love the products, particularly the tomato juice, but sadly I hate the delivery process. So many smashed bottles and messy boxes to clear up. Yes they refund but I would rather have the product with no fuss. Why does it continue to happen? Is it the packing , or is it the carrier or both? My final order even had a discount because of a previous damaged order and that last order arrived all smashed up! Sadly you have lost my custom.”

Helpful Report

Posted 2 years ago

“The heritage box looked good but on inspection, 24 of the tomatoes were split or damaged, plus at least 10 more were so overripe and very delicate, but the most disappointing thing was the taste poor flavour and no depth. In the end I used all the tomatoes and made some soup.”

Helpful Report

Posted 2 years ago

Hi Pete, so sorry to hear this - can I ask if you have got in touch with our lovely customer service team as they would love to help resolve this for you!

Posted 2 years ago

“Most of the tomatoes were too soft, over ripe lot of the split open, only a little vine of the cherry ones were any good.little peppers were lovely and not tried the jars of sauces yet.”

Helpful Report

Posted 2 years ago

We are sorry to learn that your recent order has arrived not looking its best, can I ask if you have been in touch with our friendly customer service team?

Posted 2 years ago

“An excellent idea but poor performance. I ordered 3 deliveries of 3kg organic tomato box to a friend's address The delivery status notes were sent to me not to her The recipient had to call The Tomato box to complain because many tomatoes were old or crushed After the first delivery I was charged £5.50 extra for the next one. I can't complete the next questions as the tomatoes were not delivered to me I have the choice of submitting as Mrs Maureen Thorne or Anonymous I have to tick Mrs Thorne even though I, Peter Trickey, placed the order and am paying for it.”

Helpful Report

Posted 2 years ago

Hi Peter, I'm so sorry to hear that you were disappointed with our service. Quality and service is really important to us and we'd love to be able to put this right for you - can I ask if you've been in touch with our customer service team as they would love to help you here?

Posted 2 years ago

“The garlic was good. The tomato box was very underwhelming, mostly very sweet pretty looking but lacking good taste. Quite a few were damaged. I was hoping for that wonderful taste of tomato that you get in southern Europe, which don't always look perfect but taste great. The look of tomatoes sold in this country seems to be the most important thing and high sweetness. Where have all the delicious tomatoes gone ? My mother's homegrown smelt wonderful and tasted of tomato, so it is possible to grow in southern England.”

Helpful Report

Posted 3 years ago

Thank you for your message, we are sorry for any disappointment. If you would like to get in touch with one of our friendly customer service team we would be more than happy to try and resolve this for you.

Posted 3 years ago

Isle of Wight Tomatoes is rated 4.8 based on 3,875 reviews