Isle of Wight Tomatoes Reviews

Name: Isle of Wight Tomatoes
Address: The Tomato Stall, Hale Common, Newport, The Tomato Stall, Hale Common, Newport, Arreton
Rating: 4.79

4.8 Rating 3,837 Reviews

94 %

of reviewers recommend Isle of Wight Tomatoes

4.8

Based on 3,837 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Isle of Wight Tomatoes 5 star review on 18th August 2022

David Robinson

William Hooper

137

Anonymous

Anonymous // 01/01/2019

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“Best tomatoes in the UK. Not a bad one in the whole box. Would definitely do it again, and again, and again…”

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Posted 3 years ago

Thank you so much for your feedback, we really do appreciate your support.

Posted 3 years ago

“Our first order arrived last week, beautifully packaged and totally delicious. The sort of quality you can't buy in a supermarket. Worth every penny - we have just put our next order in!”

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Posted 3 years ago

Thank you for your glowing testimonial and 5* rating – our team here on the Isle of Wight really do appreciate your feedback.

Posted 3 years ago

“Dreadful! I paid £26 (inc delivery) for a box of over-ripe, squashed and split smelly tomatoes. Most of them went to my hens then the rest in the freezer for soup in the winter. I could’ve bought nicer tomatoes for around £10 in Lidl tbh - the quantity for the amount paid was poor too! Never again! I emailed my complaint to the company and 48 hours later I have heard nothing! Terrible customer service too!”

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Posted 3 years ago

Hi Diane, I'm so sorry to see that you were disappointed with your order. Quality and service is important to us, and we really appreciate you getting in touch and giving us the opportunity to correct this. Can I ask what email address you have sent your complaint too? We we have checked our inbox and cannot find an email from you so would hate to think it has gone to the wrong address or has got lost along the way. We would love to be able to resolve this for you - please feel to give us a call on 01983 866907 or DM us your contact details via social media and one of our lovely customer service team will be in touch.

Posted 3 years ago

“Received my first box of goodies today. Fabulous selection of tomatoes and pepper and the tomato juice is lush. Will be ordering more in the future.”

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Posted 3 years ago

Amazing news! Thank you so much for taking the time to share your feedback :)

Posted 3 years ago

“The following is an extract from an email I sent to you on 18/07/21: I purchase your 1.5kg Heritage Tomato Box on a regular basis through Ocado. The box with this morning's delivery contained tomatoes - with the exception of a few smaller ones - that were extremely soft with some already split and mouldy. However, one tomato, which weighed in at a whopping 462gms (!) was split where quite obviously fingernails had gone through, mouldy and completely rotten inside. This was placed in the box in a manner so that it was not immediately visible and was hidden by other tomatoes. This one tomato represents a third of what should have been the total weight of the box. The box was also underweight, which again happens regularly. This is a good product that I buy regularly, but is blighted by recurring quality control problems. I would be interested to know how this happened, as there is no way that this tomato in particular could have been placed in the box by accident: The sheer size alone would have made accidental inclusion impossible. I would advise that I have, on this occasion, requested a refund from Ocado, instead of - as I usually do - thrown the spoilt fruits on the compost. I attach a photo of this morning's box for your comments.". On the 11/08/21 I sent the following email: "Perhaps my email was overlooked, or you are all too busy picking outsize tomatoes. Regardless: I would appreciate a response from you.". The ability to attach a photo to this review is disabled for some reason. I am still waiting...”

Helpful Report

Posted 3 years ago

Thank you for your message, apologies for the delay in our response here. Our friendly customer service team aim to respond personally when it comes to answering or resolving any queries left via this platform. We can confirm that our colleague Sam did send you an email reply on the 13th August – so sorry that this did not reach you, perhaps it went into your spam or junk folder? Please do let us know if you have any further questions or need further assistance, you can email us direct via hello@tomatostall.co.uk

Posted 3 years ago

“Absolutely delicious tomatoes taste how they should do! The sweet peppers are really sweet and large also ordered aubergines which were equally as nice ordering was simple and delivery was on the day we asked for. Have used this company twice now and won’t be the last.”

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Posted 3 years ago

Many thanks for taking the time to share your feedback with us – we are so pleased to hear that you love our products as much as we do!

Posted 3 years ago

“Great produce and delivery service”

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Posted 3 years ago

Thank you for taking the time to share your feedback with us – our team love to hear what our customers think about us.

Posted 3 years ago

“The taste and quality of the tomatoes has deteriorated this year.”

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Posted 3 years ago

So sorry to hear that you feel that way Joanna, it would be great to understand exactly which box you are referring to here so that we can take a look at this internally. Please feel free to reach out to our customer service team at hello@thetomatostall.co.uk as they would love to look into this for you.

Posted 3 years ago

“Absolutely love their produce. If we have children home from school, or guests, we always order a 3kg box. And they never last long because they are so popular! The children eat the tiny tomatoes like sweets!”

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Posted 3 years ago

Thank you for your glowing testimonial and 5* rating – our team here on the Isle of Wight really do appreciate your feedback.

Posted 3 years ago

“They were slightly too ripe so shelf life not very long and there were about 1/2 dozen squashed as delivery people didn’t adhere to keep this was up !”

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Posted 3 years ago

Hi Daveena, sorry to hear this. Can I ask if you have been in touch with our customer service team as they would love to resolve this for you?

Posted 3 years ago

“Firstly, the same situation as previously, I receive a regular delivery every fortnight. My payment is taken and 3 days later I have to chase them to find out when it will be delivered. Today I did not receive what I paid for? I have a repeat box of 1.5 kg pick and mix and looks like I received a box of vine tomatoes instead. These are cheaper. In my repeat order I already have 3 x 500g boxes of vine tomatoes.”

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Posted 3 years ago

Hi Adri, really sorry to hear that there have been some issues here. Please feel free to let us know when would be a good time to call you and one of our customer service team will be in touch to resolve this for you.

Posted 3 years ago

“The tomatoes are delicious. But I've never had a delivery from DPD where I didn't find tomatoes smashed. Last delivery I got half of them totally crushed. Customer service is not great either, unfortunately.”

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Posted 3 years ago

Hi Cova, I'm so sorry to hear that your orders have been arriving like this. We pride ourselves on growing only the finest varieties of tomatoes, picking them by hand when they are perfectly ripe to ensure they reach our customers looking and tasting their best, so it is really disappointing to hear that on this occasion your ordering experience has fallen short. We have recently updated our packaging to include clearer instructions to ensure that the parcels are handled with more care so they arrive safely. I have checked with the team and believe that this has now been resolved for you but please don't hesitate to get in touch if we can be of any other assistance. Thank you for sharing your feedback and once again we apologise for any inconvenience caused. Kind regards, The Tomato Stall Team

Posted 3 years ago

“Really superb service, too good to miss”

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Posted 3 years ago

Thank you so much for your feedback, we really do appreciate your support.

Posted 3 years ago

“Amazing produce and lovely sauces”

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Posted 3 years ago

Many thanks for taking the time to share your feedback with us – we are so pleased to hear that you love our products as much as we do!

Posted 3 years ago

“Excellent service and excellent produce. Have had 2 deliveries and other than 2 little bashed tomatoes the quality was great. Taste like tomatoes should taste like if you know what I mean. Peppers and aubergines were delish as well.”

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Posted 3 years ago

Glad to hear that you love our IOW tomatoes as much as we do! Thank you so much for sharing Elspeth!

Posted 3 years ago

“Speedy delivery. Great customer service.”

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Posted 3 years ago

We’re delighted to hear this, thanks for sharing.

Posted 3 years ago

“Wonderful variety of brilliant-tasting tomatoes.”

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Posted 3 years ago

Quality and service is really important to us so thank you for letting us know that you have enjoyed shopping with us – it means so much.

Posted 3 years ago

“Used to have hotel o the I o W so missed your tomatoes my daughter-in-law sent these too me lovely”

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Posted 3 years ago

“I think the tomatoes are over ripe when they arrive here. So they are not going to keep for long which is a shame. The sauces are excellent making an easy and tasty meal.”

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Posted 3 years ago

“Excellent service and superb quality produce, as always.”

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Posted 3 years ago

Isle of Wight Tomatoes is rated 4.8 based on 3,837 reviews