Isle of Wight Tomatoes Reviews

Name: Isle of Wight Tomatoes
Address: The Tomato Stall, Hale Common, Newport, The Tomato Stall, Hale Common, Newport, Arreton
Rating: 4.78

4.8 Rating 3,683 Reviews

94 %

of reviewers recommend Isle of Wight Tomatoes

4.8

Based on 3,683 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Isle of Wight Tomatoes 5 star review on 28th July 2024

207

Anonymous

Anonymous // 01/01/2019

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“Excellent quality produce in plastic free packaging. Would appreciate better communication regarding delivery.”

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Posted 3 years ago

Thank you for your feedback, so glad you love our produce as much as us! We are sorry to hear that your ordering experience has fallen short on this occasion, we are always looking to improve our customer journey and take all of this feedback on board.

Posted 3 years ago

“The tomatoes were ok, but not as amazing as we were hoping. Delivery was good and only a few tomatoes arrived crushed, which in a 3 kg box is a good success rate.”

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Posted 3 years ago

Many thanks for taking the time to share your feedback with us. Our team are just at the end of the phone if you need anything at all – they would love to hear from you.

Posted 3 years ago

“Extraordinarily delicious tomatoes - the heritage box also as beautiful as a Dutch old master painting. Really one of the very best things in 2021 although that's not a high bar. Never want to buy another tasteless wooly supermarket tomato again”

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Posted 3 years ago

Thanks for your support and loyalty for our brand, we really do appreciate it.

Posted 3 years ago

“I have found that the tomatoes are just full of taste, unlike supermarket ones. Delivery is excellent, well packaged. Initially the cost seems high but the amount and choice of tomatoes within a family box is just amazing and the cost is well worth it. I have purchased 2 x family boxes, one for my 95 Yr old mother and one for myself. I would highly recommend.”

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Posted 3 years ago

Many thanks for taking the time to share your feedback with us – we are so pleased to hear that you love our products as much as we do!

Posted 3 years ago

“My Husband love the Tomato juice that he orders regular ,And is not long coming ..”

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Posted 3 years ago

Thank you for your amazing comment, we’ll ensure that it’s shared with our Tomato Stall teams.

Posted 3 years ago

“Delicious, we will order again”

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Posted 3 years ago

We’re delighted to hear this Jason, thanks for sharing.

Posted 3 years ago

“My order arrived as usual, beautiful tomatoes tasting so fresh and sauces on time , with no hassle. Every order I have tried different products, all have been fabulous!! Very happy customer”

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Posted 3 years ago

Quality and service is really important to us so thank you for letting us know that you have enjoyed shopping with us – it means so much.

Posted 3 years ago

“Always excellent and efficient delivery service.”

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Posted 3 years ago

We love this message – thank you for taking the time to let us know.

Posted 3 years ago

“Best tomatoes in the UK. Not a bad one in the whole box. Would definitely do it again, and again, and again…”

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Posted 3 years ago

Thank you so much for your feedback, we really do appreciate your support.

Posted 3 years ago

“Our first order arrived last week, beautifully packaged and totally delicious. The sort of quality you can't buy in a supermarket. Worth every penny - we have just put our next order in!”

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Posted 3 years ago

Thank you for your glowing testimonial and 5* rating – our team here on the Isle of Wight really do appreciate your feedback.

Posted 3 years ago

“Dreadful! I paid £26 (inc delivery) for a box of over-ripe, squashed and split smelly tomatoes. Most of them went to my hens then the rest in the freezer for soup in the winter. I could’ve bought nicer tomatoes for around £10 in Lidl tbh - the quantity for the amount paid was poor too! Never again! I emailed my complaint to the company and 48 hours later I have heard nothing! Terrible customer service too!”

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Posted 3 years ago

Hi Diane, I'm so sorry to see that you were disappointed with your order. Quality and service is important to us, and we really appreciate you getting in touch and giving us the opportunity to correct this. Can I ask what email address you have sent your complaint too? We we have checked our inbox and cannot find an email from you so would hate to think it has gone to the wrong address or has got lost along the way. We would love to be able to resolve this for you - please feel to give us a call on 01983 866907 or DM us your contact details via social media and one of our lovely customer service team will be in touch.

Posted 3 years ago

“Received my first box of goodies today. Fabulous selection of tomatoes and pepper and the tomato juice is lush. Will be ordering more in the future.”

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Posted 3 years ago

Amazing news! Thank you so much for taking the time to share your feedback :)

Posted 3 years ago

“The following is an extract from an email I sent to you on 18/07/21: I purchase your 1.5kg Heritage Tomato Box on a regular basis through Ocado. The box with this morning's delivery contained tomatoes - with the exception of a few smaller ones - that were extremely soft with some already split and mouldy. However, one tomato, which weighed in at a whopping 462gms (!) was split where quite obviously fingernails had gone through, mouldy and completely rotten inside. This was placed in the box in a manner so that it was not immediately visible and was hidden by other tomatoes. This one tomato represents a third of what should have been the total weight of the box. The box was also underweight, which again happens regularly. This is a good product that I buy regularly, but is blighted by recurring quality control problems. I would be interested to know how this happened, as there is no way that this tomato in particular could have been placed in the box by accident: The sheer size alone would have made accidental inclusion impossible. I would advise that I have, on this occasion, requested a refund from Ocado, instead of - as I usually do - thrown the spoilt fruits on the compost. I attach a photo of this morning's box for your comments.". On the 11/08/21 I sent the following email: "Perhaps my email was overlooked, or you are all too busy picking outsize tomatoes. Regardless: I would appreciate a response from you.". The ability to attach a photo to this review is disabled for some reason. I am still waiting...”

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Posted 3 years ago

Thank you for your message, apologies for the delay in our response here. Our friendly customer service team aim to respond personally when it comes to answering or resolving any queries left via this platform. We can confirm that our colleague Sam did send you an email reply on the 13th August – so sorry that this did not reach you, perhaps it went into your spam or junk folder? Please do let us know if you have any further questions or need further assistance, you can email us direct via hello@tomatostall.co.uk

Posted 3 years ago

“Absolutely delicious tomatoes taste how they should do! The sweet peppers are really sweet and large also ordered aubergines which were equally as nice ordering was simple and delivery was on the day we asked for. Have used this company twice now and won’t be the last.”

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Posted 3 years ago

Many thanks for taking the time to share your feedback with us – we are so pleased to hear that you love our products as much as we do!

Posted 3 years ago

“Great produce and delivery service”

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Posted 3 years ago

Thank you for taking the time to share your feedback with us – our team love to hear what our customers think about us.

Posted 3 years ago

“The taste and quality of the tomatoes has deteriorated this year.”

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Posted 3 years ago

So sorry to hear that you feel that way Joanna, it would be great to understand exactly which box you are referring to here so that we can take a look at this internally. Please feel free to reach out to our customer service team at hello@thetomatostall.co.uk as they would love to look into this for you.

Posted 3 years ago

“Absolutely love their produce. If we have children home from school, or guests, we always order a 3kg box. And they never last long because they are so popular! The children eat the tiny tomatoes like sweets!”

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Posted 3 years ago

Thank you for your glowing testimonial and 5* rating – our team here on the Isle of Wight really do appreciate your feedback.

Posted 3 years ago

“They were slightly too ripe so shelf life not very long and there were about 1/2 dozen squashed as delivery people didn’t adhere to keep this was up !”

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Posted 3 years ago

Hi Daveena, sorry to hear this. Can I ask if you have been in touch with our customer service team as they would love to resolve this for you?

Posted 3 years ago

“Firstly, the same situation as previously, I receive a regular delivery every fortnight. My payment is taken and 3 days later I have to chase them to find out when it will be delivered. Today I did not receive what I paid for? I have a repeat box of 1.5 kg pick and mix and looks like I received a box of vine tomatoes instead. These are cheaper. In my repeat order I already have 3 x 500g boxes of vine tomatoes.”

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Posted 3 years ago

Hi Adri, really sorry to hear that there have been some issues here. Please feel free to let us know when would be a good time to call you and one of our customer service team will be in touch to resolve this for you.

Posted 3 years ago

“The tomatoes are delicious. But I've never had a delivery from DPD where I didn't find tomatoes smashed. Last delivery I got half of them totally crushed. Customer service is not great either, unfortunately.”

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Posted 3 years ago

Hi Cova, I'm so sorry to hear that your orders have been arriving like this. We pride ourselves on growing only the finest varieties of tomatoes, picking them by hand when they are perfectly ripe to ensure they reach our customers looking and tasting their best, so it is really disappointing to hear that on this occasion your ordering experience has fallen short. We have recently updated our packaging to include clearer instructions to ensure that the parcels are handled with more care so they arrive safely. I have checked with the team and believe that this has now been resolved for you but please don't hesitate to get in touch if we can be of any other assistance. Thank you for sharing your feedback and once again we apologise for any inconvenience caused. Kind regards, The Tomato Stall Team

Posted 3 years ago

Isle of Wight Tomatoes is rated 4.8 based on 3,683 reviews