Isle of Wight Tomatoes Reviews

Name: Isle of Wight Tomatoes
Address: The Tomato Stall, Hale Common, Newport, The Tomato Stall, Hale Common, Newport, Arreton
Rating: 4.79

4.8 Rating 3,875 Reviews

94 %

of reviewers recommend Isle of Wight Tomatoes

4.8

Based on 3,875 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Isle of Wight Tomatoes 5 star review on 2nd December 2024

210

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The choice of tomatoes and culinary items are great ,my one whinge is that often the tomatoes on arrival are split and too soft . The tomato balsamic vinegar is the best thing EVER. Could drink it it’s so divine.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback with us – our team love to hear what our customers think about us. If you ever receive any damages please do reach out to our customer service team who will be happy to help!

Posted 2 years ago

“As much as I love The Tomato Stall, unfortunately the last two orders have been underwhelming. I ordered a box of San Arentino tomatoes (roughly six in a box) and each time at least two are already overripe and starting to go mouldy. Same with the 1.5kg box of mixed - the cherry tomatoes, in particular the orange ones, arrived squishy and wrinkly. I’ll give them one more try even though they don’t seem to sell their delicious Shakshuka sauce any more….”

Helpful Report

Posted 2 years ago

Hi Emma, we are sorry for any disappointment! Can I ask if you have been in touch with our customer service team as they would love to put this right for you? Great to hear that you love our Shakshuka sauce, you'll find it in the our cooks range category on our website!

Posted 2 years ago

“Don't travel very well we have persevered and continued to re-order......... KUMATO are very good however Mixed Tigers have come twice now very very soft and some unusable,”

Helpful Report

Posted 2 years ago

Hi Paul, Sorry to hear that you have had some damage. Thank you for your feedback. We have recently discontinued our tiger tomato box as they were not arriving in the condition we would like.

Posted 2 years ago

“The tomato’s where ok ! It would have been better if they were more firmer (harder then soft ) Tomato’s could have been a lot better if they had not been running around in the delivery van nearly all day my order did not arrive until around 4-30 pm ish ?? That’s DPD”

Helpful Report

Posted 2 years ago

Quality and service is important to us, and we really appreciate your feedback. Our heritage tomatoes are naturally soft but we would recommend our pick and mix boxes for a firmer crunch.

Posted 2 years ago

“I Really wanted to love these tomatoes because they are one of my favourite foods. However, my box arrived with over- ripe and practically off tomatoes. The company replaced them which was good. These tomatoes looked lovely and were fresher, but just didn't have the flavour that I was expecting, so unfortunately I won't be ordering them again. I bought organic tomatoes....maybe the non- organic taste better??”

Helpful Report

Posted 2 years ago

Hi Jo, We're so sorry to hear that you haven't enjoyed shopping us. We pride ourselves on our flavour so please do drop our customer service team a message and we'd be more than happy to help!

Posted 2 years ago

“Disappointed with the Black Heritage tomatoes which arrived bruised and sloppy. Rest of the order was good. Asparagu was excellent.”

Helpful Report

Posted 2 years ago

So sorry to hear of your disappointment, can I ask if you have been in touch with our customer service team who would be happy to help?

Posted 2 years ago

“Unfortunately my first box this season fell below what l was expecting.The Piccolo tomatoes l got from Morrisons( Kent) were much better.”

Helpful Report

Posted 2 years ago

Thank you for your message, we are sorry for any disappointment, can I ask if you have contacted our friendly customer service team who will be able to advise?

Posted 2 years ago

“Tasty tomatoes but unfortunately quite a few arrived squashed (en-route no doubt).”

Helpful Report

Posted 2 years ago

We are sorry to learn that your recent order has arrived not looking its best, can I ask if you have been in touch with our lovely customer service team as they would love to resolve this for you?

Posted 2 years ago

“lovely tomatoes, very ripe, juicy and delicious - unfortunately quite a few in the box were squashed. almost certainly down to the delivery company - the box was labelled 'fragile' and 'handle with care', but i think they'd put something else on top of the box :(”

Helpful Report

Posted 2 years ago

Hi David, sorry to hear that some of our tomatoes arrived squashed. Please do contact our customer service team as we'd love to help resolve this for you.

Posted 2 years ago

“I was a little disappointed with the selection of heritage tomatoes that I received, I only got 2 kumato, a few red cherry tomatoes I don’t mind the yellow ones but can be lacking in any flavour, but the 3kg the box was predominately little cherry yellow, yellow plum and yellow vine, the smaller beef tomato was squashed on one side which I cut away. I appreciate that some may become squished and I accept that, but I was looking forward to the heritage tomatoes pictured on the website and not what I actually received. Would I order again? … yes I would. I am hoping that this was a one off and the next box I order will have the variety pictured.”

Helpful Report

Posted 2 years ago

Hi Deborah, Thank you very much for taking the time to share your feedback. Can I ask if you got in touch with our lovely customer service team regarding this as they would love to assist you.

Posted 2 years ago

“The items arrived quickly and overall were well packaged however I was disappointed in the tomato box, which I will review separately.”

Helpful Report

Posted 2 years ago

We are sorry to learn that your recent order has arrived not looking its best, can I ask if you got in touch with our friendly customer service team as they would love to help here!?

Posted 2 years ago

“All the jars I bought were great. Unfortunately, almost all the fresh tomatoes were soft and past their best so had to be used immediately which wasn't ideal.”

Helpful Report

Posted 3 years ago

We are sorry to learn that your recent order has arrived not looking its best, our friendly customer service team are always on hand to resolve any issues - please do get in touch!

Posted 3 years ago

“Generally the quality and service is excellent. However the fresh tomatoes in my last delivery were over-ripe. This is a bit of a problem because you would expect to be able to eat the tomatoes during the course of the week and if they are over-ripe you have to try and use them up quickly.”

Helpful Report

Posted 3 years ago

We are sorry to learn that your recent order has arrived not looking its best, our friendly customer service team are always on hand to help if a situation like this occurs - please do get in touch and we will try our best to resolve this for you!

Posted 3 years ago

“Easy to use web site, lots of choice, delivery within 3 days from order.”

Helpful Report

Posted 3 years ago

Thank you so much for your feedback, we really do appreciate your support.

Posted 3 years ago

“Sorry, I was really disappointed by the beef tomatoes, there were only 2 in the box and both were very soft and mushy. The rest of the box was fine, just a few soft ones.”

Helpful Report

Posted 3 years ago

Hi Nimmo, so sorry to hear that you were disappointed. Can I ask if you have got in touch with our customer service team? If not then please do send us an email as our lovely customer service team would love to help!

Posted 3 years ago

“Unfortunately 7 of the tomatoes were over ripe and squashed. I have had a few orders and this is the first time this has happened.”

Helpful Report

Posted 3 years ago

Hi Myra, we are so sorry to hear this. Please do get in contact with our customer service team as they would love to resolve this for you!

Posted 3 years ago

“Great tomatoes but let down constantly by a 2nd rate delivery firm”

Helpful Report

Posted 3 years ago

Hi Christine, thank you so much for your feedback. Sorry to hear that you are disappointed with the delivery service. Quality and service are very important to us and we are always on the lookout for the next best way to transport our tomatoes safely and securely.

Posted 3 years ago

“After an initial hiccup with delivery from DPD (which Sam sorted out) our tomatoes arrived a day late. Sadly some were split/squashed - again Sam sorted that out for me. The tomatoes are nice, but for our liking, most were far too soft & over- ripe (we grow tomatoes which are never picked so soft). Also slightly too many "cherry" & small plum tomatoes in the box. The large tomatoes have better flavours. Maybe the fruits would be better earlier in the season, as soon it is end of season, and will have to wait until next year to try again. I like the fact that they are organic which is good and probably far better than the supermarket. Again, I want to thank Sam for dealing with the small problem that occurred”

Helpful Report

Posted 3 years ago

Thank you for taking the time to share your feedback with us – we will share this with the team including Sam. We look forward to you to giving us another ago when our season starts up again next year!

Posted 3 years ago

“Got 3 jars, relish, oak smoked and roasted tomatoes. My least fav is oak smoked, defo won’t be buying it again. The smell is too overpowering. I had to throw half of it. Relish is good, but not very different to other relishes in the supermarket. My fav is defo The tomato stall. However, if you are going for Medeterrnean style, your tomatoes should be in olive oil, as for sunflower oil the price is a bit high.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are sorry to hear that your ordering experience has fallen short on this occasion, and we are always taking on board what our customers are saying.

Posted 3 years ago

“Afraid this last delivery was dsappointing. I have already responded to The Tomato Stall, but no acknowledgement. The range was poor, a lot of the tomatoeas were going bad/split and they appreared to be rather old rather than fresh as the vines were all crispy and off the tomatoes unlike usual. Shame”

Helpful Report

Posted 3 years ago

Hi Andrew, I'm so sorry to hear that your recent delivery was not up to our usual high standards. I have checked for correspondence and it seems that we haven't received an email from you. We'd hate for this to have got lost as we would really love to put this right for you. Please don't hesitate to get back in touch so that we can resolve this.

Posted 3 years ago

Isle of Wight Tomatoes is rated 4.8 based on 3,875 reviews