Thetford Carpet Warehouse Reviews

Name: Thetford Carpet Warehouse
Rating: 4.97

5.0 Rating 260 Reviews

100 %

of reviewers recommend Thetford Carpet Warehouse

Company Reviews

Metrics

Info

5.0

Based on 260 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Thetford Carpet Warehouse:

We are an independent family run business retailing in carpet, vinyl and luxury vinyl tiles.

We offer a free estimate, planning and a Home Choose service. Please call us on 01842 760598 to book your appointment.

Our professional installers will complete your flooring purchase to the highest of standards.

Just need flooring? No worries as delivery is available.

Have old carpet down? We can sort that too and leave you with nothing to worry about except where to put your sofa!

Visit Website

Phone:

01842 760598

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Thetford Carpet Warehouse 5 star review on 9th June 2023

Katrina

Thetford Carpet Warehouse 5 star review on 18th May 2023

Becky

Thetford Carpet Warehouse 5 star review on 22nd February 2023

Madeline

Anonymous

Anonymous // 01/01/2019

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“Brett and Gemma have never failed to provide whenever I have used their services. The quality and service is beyond compare as is the value for money they provide. I would not hesitate to recommend them both for household and commercial purposes.”

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“Fantastic service from start to finish and very competitive on price. Thoroughly professional in every aspect from measuring, help choosing carpets and fitting. I cannot speak highly enough of Thetford Carpet Warehouse i will certainly recommend them to friends and family.”

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“Great service Great products Great people Perfect”

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“Because you do what you say your going to do and turn up when you say your going to which we have found out in the past from other firms does'nt happen very often.”

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“excellent service ,very friendly staff , would recommend Thetford Carpet Warehouse everytime :)”

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“Very happy ..... went smoothly from purchase to fitting. Wouldn’t use anyone else”

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“Excellent choice of carpets available and extremely helpful and knowledgable staff - both Brett and Gemma were always more than happy to answer questions. Fitter (Tom) was efficient and did a fantastic job. Thank you so much all of you.”

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“Brett and Gemma provide a fantastic service, they go above and beyond to ensure their customers are happy and get the best deal available. They completely supported us with our new home, working with our estate agents to make sure tight deadlines were met.”

Thetford Carpet Warehouse 5 star review on 16th November 2017

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“Whole service was 5*. Lots of good advice.”

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“We were very happy with the attentiveness of each person we met from Thetford Carpet Warehouse, from our initial visit to the showroom, the home visit and the actual fitting of our flooring. Everybody made special efforts to meet our deadline. We're delighted with the whole job.”

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“Great job start to finish, very professional and competitive on price. Brett came to ours on his day off to measure as we were on a tight deadline. Everything fitted with great care and attention Thank you”

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“""Great service!!! Highly recommend!!!”

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HI Richard, many thanks for your business and your enthusiastic feedback! We hope to see you again soon :)

“We had already approached 3 other carpet suppliers and received quotes for carpets ranging from £10/£18 a square meter totaling between £380/£450. When I worked out the size I realized that all the carpets we were offered were 4mtr wide when we only required 2 mtr width. Thetford carpet warehouse were the only ones that told us it was possible to buy carpets in that width. Although the carpet was more expensive meter wise (£20 a mtr) the cost including underlay was £280!!!!!. So we got a better quality carpet but it cost us less. Thank you for your advice, the carpet looks fantastic”

Helpful Report

Good morning Mrs Smith, so pleased that we were able to get you a carpet which was much more cost effective for you and didn't leave you with enough waste to do your new extension twice over! lol If we can help in the future at all, please do not hesitate to give us a call :)

“Problems encountered were addressed. Good quality products at a reasonable price.”

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Hi Sarah, thanks for your review and we are pleased that you were happy with the savings had in our half price remnant sale!

“Extremely helpful and polite, always a first class service. I wouldn't use anybody else. thank you.”

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Ahh thanks Mr Snow, many thanks for your return custom, it's always much appreciated and we hope to see you again soon :)

“Excellent advice and assistance when choosing my carpet.Very personable staff.”

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Good morning Mrs Norton, thanks so much for your positive review. We always like to treat our customers how we like to be treated so we are not pushy in the slightest and each and every customer is an individual to us, not just an invoice number like you may find with big companies. We take our time with everyone and will always give our honest advise :) Thanks for your business with us and if we can help at all in the future please do not hesitate to give us a call :)

“Fitters where very good in moveing items for me &customer service very good”

Helpful Report

Thanks Mr Hassey for your business with us and we hope that you are feeling better. If we can be of any help in the future please just give us a call.

“Thetford carpet warehouse service was excellent from the moment we went in. We went in for a quote for our living room, ended up having lounge, hallway, stairs and landing done. Gemma was so helpful. And Brett came to do the quote and measuring the very next day. Amazing prices and superbly fitted. We will be back. Thank you so much.”

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HI Aimee many thanks for your business with us and we're so pleased that you found us great value and we could do more than you anticipated! If we can be of any help in the future please give us a shout. Have a lovely weekend!

“Excellent service throughout.”

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Thanks so much for your feedback and business, it's much appreciated and we hope to see you again soon :)

“First class service from start to finish. Carpet fitter was brilliant.”

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Hi Mrs Pyne, many thanks for your feedback and I'll be sure to pass it on to Tom also! If we can be of any help in the future please do not hesitate to give us a call :)

Thetford Carpet Warehouse is rated 5.0 based on 260 reviews