The Tax Refund Company Reviews

Name: The Tax Refund Company
Address: The Tax Refund Company Grosvenor House St. Thomas’s Place , ,, Stockport
Rating: 4.44

4.4 Rating 898 Reviews

89 %

of reviewers recommend The Tax Refund Company

Company Reviews

Metrics

4.4

Based on 898 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“THANK YOU RCN FOR INCLUDING THE FORM IM MY BULLETIN. Very easy and simple to understand..”

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Posted 4 years ago

Hi Patience, Thanks for your review. We try to make it as easy as possible for you to claim back your overpaid tax. Mel @ The Tax Refund Company.

Posted 4 years ago

“I am yet to receive the service, so will give a full review even if I don't receive any money back.”

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Posted 4 years ago

Hi Jennifer, Thanks for letting us know. Mel @ The Tax Refund Company.

Posted 4 years ago

“VERY HELPFUL EASY TO FOLLOW AND UNDERSTAND INSTRUCTIONS. THANKS RCN FOR INCLUDING IT IM MY BULLETIN.”

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Posted 4 years ago

Hi TS, thanks for the great review. We've been working with RCN for over twenty years to help members get their tax refunded. Mel @ The Tax Refund Company.

Posted 4 years ago

“It was easy application on line, put I am on Auxiliary Nurse, but it wanted a professional details what if I was not having any then the application wouldn't have allowed me continue my application.”

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Posted 4 years ago

Hello Juliet, Please can you call us on 0161 968 7345 and we will be able to update those details for you. Mel @ The Tax Refund Company.

Posted 4 years ago

“Thanjs for your great service!”

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Posted 4 years ago

Hi Angela, Thanks for the five stars. Mel @ The Tax Refund Company.

Posted 4 years ago

“Form was easily understood,I felt safe as I was sent the form by my union RCN”

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Posted 4 years ago

Hi, thanks for your review. We've been working with the RCN for over twenty years to help members get tax refunds.

Posted 4 years ago

“Very easy to follow and when I had an issue I spoke to someone very quickly and they sorted it out for me”

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Posted 4 years ago

Thanks for the great feedback Alex, it really is appreciated. Glad you had a good experience when dealing with the team too. Kind regards

Posted 4 years ago

“Wondered why I wasn't entitled to anything”

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Posted 4 years ago

Hi, don't worry, if you weren't entitled to a refund it just means that you have paid the correct amount of tax. At least you now have that peace of mind and it didn't cost you a penny to find out. Kind regards

Posted 4 years ago

“Wondered why I wasn't entitled”

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Posted 4 years ago

“Have completed form online but still asking for more information ,I've told them twice I have no other information to pass on and select the completed part but still getting emails asking the same thing each time ,this has been going on since 2019 ,so done once more then giving up on it”

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Posted 4 years ago

Hi, thanks for getting in touch. It may well be that something was missing from previous applications (that's usually why we email customers for more information) fingers crossed everything is there and you will be entitled to a refund. If you have any further problems you can always give us a call on 0161 968 7300 and one of the team will be more than happy to help you. Kind regards

Posted 4 years ago

“I had filled the form out 3 times and submitted the form over the last few months but kept getting letters to say I had not completed it but the form seems easy in the end”

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Posted 4 years ago

Glad to hear you got there in the end, thanks for leaving your review. Kind regards

Posted 4 years ago

“They Sent requests for additional information but Ignored my emails for clarity, and failed to communicate. Poor customer service.”

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Posted 4 years ago

Hi, so sorry you've had a poor experience, that's very unusual for us (as you will see from previous feedback) we aim to respond to every customer in a timely manner. Please could you clarify which email address you were sending your questions to so that we can look into this for you? Kind regards

Posted 4 years ago

“Easy to complete, hopefully will get a tax return soon!”

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Posted 4 years ago

Thanks for the feedback - much appreciated.

Posted 4 years ago

“Simple process, appears to ask all the right questions, easy to fill out. I look forward to hearing the end result.”

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Posted 4 years ago

Thanks for the feedback, our team will be working on your application and will be in touch to let you know what happens next. Kind regards

Posted 4 years ago

“I have taken the time to complete the online form but it will not accept my signature at the end. I had to click send me the documents in the post to sign.”

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Posted 4 years ago

Thanks so much for choosing to use us to look at your tax situation for you. The signature issue is very strange, thanks for letting us know. We are still getting hundreds of signatures through every week so it may just be one of those software compatibility issues...or we had had so many at the point you were doing it that it needed a lie down! Seriously though, thanks for letting us know, it really is appreciated, I'll pass the info on to our web developers to look into. Kind regards

Posted 4 years ago

“Very easy questionnaire to complete. Prompt and efficient in communicating.”

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Posted 4 years ago

Thanks for the great review, much appreciated!

Posted 4 years ago

“Seems easy to complete.”

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Posted 4 years ago

Hello theere, thanks for your review. We try and make is as easy as possible to claim back your overpaid tax. Regards, Mel @ The Tax Refund Company.

Posted 4 years ago

“Great, easy, and quick process.”

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Posted 4 years ago

Hi Steven, Thanks for the great review. Happy you found it so easy. That's how we try to make it. Regards, Mel @ The Tax Refund Company.

Posted 4 years ago

“It was so easy to follow all the steps in order to submit this form and free of charge! Amazing 👏”

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Posted 4 years ago

Hi Florentina, Thank your for your review. –We work on a no win no fee basis, so if you aren’t owed any money our service is completely free of charge. If we get you a refund our minimum fee is £38. If your refund is over £100 our fee is 38p for every £1 we get you back. If your refund is less than our £38 minimum fee you will have nothing further to pay. You keep 100% of all future savings that you make from us getting your tax code adjusted. Regards, Mel @ The Tax Refund Company.

Posted 4 years ago

“Bullied into making this claim. Wanted nothing to do with them and they persisted despite me telling them this”

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Posted 4 years ago

Hi there, If you were asked to complete the review by your IVA company it is with the aim of getting you a tax refund to reduce what you owe on your IVA. If you have any queries please call me on 0161 968 7345. Regards, Mel @ The Tax Refund Company.

Posted 4 years ago

The Tax Refund Company is rated 4.4 based on 898 reviews