The Tax Refund Company Reviews

Name: The Tax Refund Company
Address: The Tax Refund Company Grosvenor House St. Thomas’s Place , ,, Stockport
Rating: 4.44

4.4 Rating 898 Reviews

89 %

of reviewers recommend The Tax Refund Company

Company Reviews

Metrics

4.4

Based on 898 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use .Constant emails requesting information, then emails and messages saying it was a glitch. Awful customer service and very unprofessional. No replies to emails sent and when they do it’s a computer generated response. Would not recommend.”

Helpful Report

Posted 3 years ago

Hi "Anonymous" thanks for your review. Sadly we did indeed have some system issues a couple of months back. I am pleased to report that this was all sorted out soon after we realised it was happening, but please accept out apologies for any inconvenience caused. I'm quite interested as to what you received as a computer generated response to your emails though as this is not something that we do - please would you be able to shed some light on this? Do you still have a copy of what you received? Kind regards

Posted 3 years ago

“Absolutely no information received explaining finer details. Have now received a £300 penalty notice from HMRC as I've failed to complete self assessment back dated to 2018/19. I work for the NHS, never been self employed, they explained Tax refund co had informed them I would be sending in self assessments....unbeknown to me! Very misleading, now I have to complete self assessment and appeal the penalty. Thanks for nothing.”

Helpful Report

Posted 3 years ago

Hi Helen, I think we helped you to sort this out with HMRC at the time. This was an HMRC mistake and had nothing to do with the claim that we submitted for you. As a business we only deal with PAYE claims not self assessment so would not submit a claim to HMRC saying that a customer should be completing a self assessment forms. However, we will always help our clients wherever we can as we did in this case. Kind regards

Posted 3 years ago

“I was never sent any paper work in the post therefore didn't no your flat fee was £50 +vat I've ended up owing you money !!!!!😡 £58.98 my total claim £50 fee + 20% vat disgusting 😡”

Helpful Report

Posted 3 years ago

Hi Andrea, Thanks for your review - sorry to hear that you've had a poor experience but it sounds like you have the wrong company: Firstly - We have no record of an application in the name of Andrea Spacey. Secondly - Our minimum fee is considerably less that £50 and we don't charge VAT on top. Thirdly - All our fees are outlined at the point that a customer signs up to use our services. Again, sorry to hear you had a bad experience with whoever it was that you applied to. Unfortunately it gives us all a bad name. Kind regards

Posted 3 years ago

“Am happy with this service .and the communication o this site used. Giving me all necessary information on tax refund.thanks”

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Posted 3 years ago

That's great feedback, thanks. Kind regards

Posted 3 years ago

“Very good thank”

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Posted 3 years ago

Thanks for the review, we appreciate it. Kind regards

Posted 3 years ago

“Pretty straight forward but would be better to pre-warn people what information is required”

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Posted 3 years ago

That's great feedback, we are working on something exactly like that. Thanks for the review. Kind regards

Posted 3 years ago

“I will be happy to get a rebate”

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Posted 3 years ago

And we'll be happy to get you one! Thanks for using our service Nigel, we really appreciate it. Kind regards

Posted 3 years ago

“Easy form. Alot or email reminders to complete. Await result with interest”

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Posted 3 years ago

Hi Catherine, thanks for the review, we'll let you know what the outcome is as soon as your application has been reviewed. Kind regards

Posted 3 years ago

“Very helpful 👌”

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Posted 3 years ago

Thanks for using our service Amanda, we try to be! Kind regards

Posted 3 years ago

“Fairly easy on line form filling exercise. Await results with interest.”

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Posted 3 years ago

Thanks for the feedback - we'll be in touch as soon as we have reviewed your application. Kind regards

Posted 3 years ago

“Most efficient and all relevant questions asked of me”

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Posted 3 years ago

We try to be as efficient as we can so that the process is as easy as possible for our customers. That's great feedback, thanks. Kind regards

Posted 3 years ago

“The process is super easy, they are helpful I have used them in the past and I did get some money, I have just processed claim again so am hopeful I get some money back. There is nothing to pay for checking.”

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Posted 3 years ago

Correct, it's a no lose situation! Thanks for the review, kind regards.

Posted 3 years ago

“Rather hard work and because I had a refund 3 years ago, not sure if I should do this again.”

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Posted 3 years ago

Thanks for the review. It's always worth having it checked, we'll let you know if you are due another. Kind regards

Posted 3 years ago

“Realy easy and straightforward 👍🏻”

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Posted 3 years ago

Thankyou so much we really appreciate it. Kind regards

Posted 3 years ago

“Easy to apply, not sure what the result will be”

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Posted 3 years ago

Thanks for the review. Fingers crossed we'll find you a refund. Kind regards

Posted 3 years ago

“Easy to fill in application”

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Posted 3 years ago

Thanks for the review, we appreciate it. Kind regards

Posted 3 years ago

“Its so easy, keeps HMRC on their toes”

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Posted 3 years ago

Haha! It really does! Thanks for the review, we appreciate it. Kind regards

Posted 3 years ago

“Easy to use. Self explanatory. Very nice.”

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Posted 3 years ago

That's great feedback Luke, thanks. Kind regards

Posted 3 years ago

“this service was extremely easy to use and only took about 5 minutes.”

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Posted 3 years ago

Thanks for the feedback Lindsay, much appreciated. Kind regards

Posted 3 years ago

“They help me before.”

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Posted 3 years ago

And we hope to be able to help you again! Thanks for the review, we appreciate it

Posted 3 years ago

The Tax Refund Company is rated 4.4 based on 898 reviews