The Tax Refund Company Reviews

Name: The Tax Refund Company
Address: The Tax Refund Company Grosvenor House St. Thomas’s Place , ,, Stockport
Rating: 4.44

4.4 Rating 898 Reviews

89 %

of reviewers recommend The Tax Refund Company

Company Reviews

Metrics

4.4

Based on 898 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very fast and easy to fill in”

Helpful Report

Posted 4 years ago

Hi Ken, thank you so much for this very positive feedback! We always strive for 5 star reviews! We are pleased to know that you found our application process quick and easy :) Take care! Mel, The Tax Refund Company

Posted 4 years ago

“I have just filled out my return. Put if off for so long. The team reminded. It was quick and easy to do. Thank you for reminders. Hopefully i'll get something back”

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Posted 4 years ago

Thank you very much for your feedback! We are very happy that you found our application process quick and easy. That's what we aim for! Take care! Mel, The Tax Refund Company

Posted 4 years ago

“Easy to use, I get contacted every year to remind me to claim again, I've not had a refund yet, but that's not the company's fault.”

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Posted 4 years ago

Hi Shaun, thank you for your feedback! We're working on your application for a tax refund and we'll be in touch soon as your claim progresses :) Take care! Mel, The Tax Refund Company

Posted 4 years ago

“You look into my refunds for me when if I had to do it myself I wouldn't probably get anything your prompt service is really good for getting refunds back that we deserve”

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Posted 4 years ago

Hi Susan, thank you for your kind words! It means a lot to us to know that you were happy with our service. Take care! Mel, The Tax Refund Company

Posted 4 years ago

“Good customer service”

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Posted 4 years ago

Thank you very much for taking the time to leave us your 5 stars review! Mel, The Tax Refund Company

Posted 4 years ago

“Good customer service”

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Posted 4 years ago

Thank you very much for your feedback! It means a lot to us to know that you were happy with our service. Mel, The Tax Refund Company

Posted 4 years ago

“Great company and service to getting people there refunds Thanks Paul mallinson”

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Posted 4 years ago

Hi Paul, thanks for your kind words and review! It means a lot to us to know that you were happy with our service :) That's what we aim for! Mel, The Tax Refund Company

Posted 4 years ago

“Great service to use and very easy to Apply!”

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Posted 4 years ago

Thank you very much for taking the time to leave us your review. We are very pleased that you found our application process easy. Thanks again! Mel, The Tax Refund Company

Posted 4 years ago

“I am very pleased with the communication and the ease of the application. I would definitely recommend this company.”

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Posted 4 years ago

Hi Colin, thank you very much for your recommendation! It means a lot to us to know that you were happy with our service. Mel, The Tax Refund Company

Posted 4 years ago

“Have always found them to be very fair and professional. Excellent company.”

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Posted 4 years ago

Hi Paul, thank you for your kind words! It really means a lot to us to know that you are happy with our service every time! Take care! Mel, The Tax Refund Company

Posted 4 years ago

“Very quick service. Good at answering any questions you may have.”

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Posted 4 years ago

Thank you so much for this very positive feedback! We always strive for 5 star reviews! Thank you for taking the time to leave your comments, we really do appreciate it! Mel, The Tax Refund Company

Posted 4 years ago

“Very hard working company for the people.”

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Posted 4 years ago

Hi Thomas, thanks for your 5 star review and for applying with The Tax Refund Company. We are very pleased to know that you are happy with our service :) Take care! Mel, The Tax Refund Company

Posted 4 years ago

“They contacted me first to let me know that I was potentially eligible which I liked, as it encouraged me to apply :)”

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Posted 4 years ago

Hi Kyle, we are pleased to know that you are happy with our service:) We're working on your application for a tax refund and we'll be in touch as your claim progresses :) Thank you for your feedback! and take care! Mel, The Tax Refund Company

Posted 4 years ago

“Liked that The Tax Refund Company contacted me when they thought I might be suitable for a refund”

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Posted 4 years ago

“Good company always keep their eye on my tax payments. If I’m not due anything then they tell me.”

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Posted 4 years ago

Thank you so much for this very positive feedback! We always strive for 5 star reviews! We are very pleased that you are happy with our service.Take care! Mel, The Tax Refund Company

Posted 4 years ago

“Seems a simple thing to do answer questions and some one does the rest well done”

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Posted 4 years ago

Thank you very much for your review! We are very pleased that you found our application process easy. That's what we aim for! Thanks again! Mel, The Tax Refund Company

Posted 4 years ago

“Have been in touch several times and get same email response saying they will get in touch but never do. Have had my details since last year and no communication. Worried about the amount of information they hold about me. Really would like an update with more information than they are working on it.”

Helpful Report

Posted 4 years ago

Hi – sorry you’ve not been able to get in touch with us, however, from the look of the reference number that has been provided (TRU408537295) it looks like you may have the wrong company (our reference numbers are very different to that). If you send us an email to mel@thetaxrefundcompany.co.uk with the words “Review” in the subject line we will investigate the matter further and provide any help we can. Kind regards Mel

Posted 4 years ago

“They transferred my tax allowance to my wife, claimed 38% and then I got a tax demand for £124. Despite 3 e-mails and leaving a telephone message(no one in the office to speak to directly) no one has ever contacted me. Contacted HMRC who were very helpful and made sure no further tax allowances could be transferred. Would recommend anyone to contact HMRC first if they are thinking of allowing this company to act on their behalf.”

Helpful Report

Posted 4 years ago

Following our phone conversation we have now investigated your complaint. The claim we made to HMRC was correct, based on the information you provided. However, we have now confirmed that you provided the wrong information regarding your income and this is why you have received a tax bill from HMRC.

Posted 4 years ago

“I have used tax refund before and I was happy with the way they conduct the information I gave to them. ve”

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Posted 4 years ago

Hi there, I'ts always great to hear of clients so pleased with our service they come back and use us again. Mel @ The Tax Refund Company.

Posted 4 years ago

“I thought this was a fraudulent text/ email so contacted PAYPLAN to check all contact was ligit and pleasant”

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Posted 4 years ago

Hi there, Thanks for your feedback. We've helped many Payplan clients claim back their overpaid tax and help reduce their debts. Mel @ The Tax Refund Company.

Posted 4 years ago

The Tax Refund Company is rated 4.4 based on 898 reviews