The Tax Refund Company Reviews

Name: The Tax Refund Company
Address: The Tax Refund Company Grosvenor House St. Thomas’s Place , ,, Stockport
Rating: 4.44

4.4 Rating 898 Reviews

89 %

of reviewers recommend The Tax Refund Company

Company Reviews

Metrics

4.4

Based on 898 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very good customer service”

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Posted 4 years ago

Hi Valerie Thank you very much for taking the time to leave us a 5 star review. We pride ourselves on our customer service so we are very pleased that you found the process a positive experience! Thanks Mel

Posted 4 years ago

“Very easy to use and received over £100 back so well worth the 10 minutes filling out forms”

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Posted 4 years ago

Hi, Thank you so much for your 5 star review! We are so happy that we were able to get your hard earned money back for you. We hope you enjoy your refund! Thanks Mel

Posted 4 years ago

“Took a while but all straight forward”

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Posted 4 years ago

Hi Amanda Thank you for taking the time to leave us your feedback. We are very happy that you found our service straightforward. That's what we aim for! Thanks again! Mel

Posted 4 years ago

“I was a little annoyed, that your cut was massive according to the sum due detailed on HRMC and the letter i received from them, so i won't use your company again and can't say to colleagues i recommend you, happy to receive a cheque though in desperate times. I shall contact HMRC for advice. Lesley Lesley AR Scott”

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Posted 4 years ago

Hi Lesley, thanks for the feedback. They say never assume, but here I am going to make an assumption that you were aware that we work on a no win no fee basis when you applied – it’s all laid out at the initial part of application process (basically you can’t apply for our service without agreeing to our fee structure in advance). So, with that in mind, what we sometimes find is that customers misunderstand the information they are sent from HMRC, particularly where a refund is for a number of tax years. This can make it look like we have charged a much larger fee than the one you agreed to - when actually we haven’t. The reason for this is the way that HMRC lay out the details of the refund making it look as though the refund is for a much higher amount than the actual amount due. I’ll explain – the details laid out for each year include any refund due for the previous year as well, so the total refund amount is only what is detailed within the final tax year rather than the details of each of the individual tax years added together. If you need any help dealing with HMRC, please don’t hesitate to contact us. Thanks Mel

Posted 4 years ago

“I’m shocked at how much money you took from my refund. I know it’s in the small print but still a shock to lose it.”

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Posted 4 years ago

Hi Grace, thanks for using our service and thanks for your feedback - I think sometimes that’s one of the challenges of working on a no win no fee basis, some clients give it a go on the basis of having nothing to lose – “If there’s no refund due then I’ve had my tax affairs reviewed by a professional for free and if they do get me a refund then great, it’s money I never would have had if I hadn’t applied” which is all true of course, but they often don’t think we’re really going to get them a refund so are sometimes surprised when we do (it’s usually a nice surprise though!) Thanks again for your comments. Mel

Posted 4 years ago

“Simple service and good communication throughout.”

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Posted 4 years ago

Hi! Thank you for taking the time to leave us your review. We are really pleased that you found our service simple as we do pride ourselves on making our review process as accessible as possible. Thanks again! Mel

Posted 4 years ago

“..........”

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Posted 4 years ago

Hi Jonathan Thank you for taking the time to leave us this 4 star review. It is much appreciated. Thanks Mel

Posted 4 years ago

“Quick easy to use”

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Posted 4 years ago

Hi Rob! Thank you so much for taking the time to leave this review! We are very pleased that you found the process quick and easy! That's what we aim for! Thanks again! Mel

Posted 4 years ago

“Easy to fill in so good”

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Posted 4 years ago

Hi Jane We really do appreciate you taking the time to leave this 5 star review. We always strive to make sure that that our claim process is as easy as possible to complete, so we are really pleased that you found this to be the case! Thanks! Mel

Posted 4 years ago

“Easy enough to fill in in minutes very good”

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Posted 4 years ago

Hi Marcin, Thank you very much for this 5 star review! We are so pleased that you found our application process easy to complete. We like to make our claims process as straightforward as possible for our clients. Thanks again! Mel

Posted 4 years ago

“Excellent communication service, resolved within 12 hours.”

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Posted 4 years ago

Hi Gina, We really do appreciate this brilliant 5 star review! We are very pleased that your queries were resolved speedily as we pride ourselves on good communication with our clients. Thanks again Mel

Posted 4 years ago

“Very straight forward and quick to fill out!”

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Posted 4 years ago

Thank you for your fabulous 5 star review! We always aim to offer a quick and easy user friendly service and we are very pleased that you have found this to be the case! Thanks again! Mel

Posted 4 years ago

“Simple and only few minutes to complete an application”

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Posted 4 years ago

Thank you very much for your 5 star review! we do pride ourselves on offering a service which we think is extremely simple and quick to complete. We are very pleased that you have found this to be the case! Thank you! Mel

Posted 4 years ago

“very easy to apply hoping for a refund”

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Posted 4 years ago

Hi! Thank you so much for your review. Our service is really straightforward for our clients and we are pleased you agree! Fingers crossed we will get you your refund as soon as possible! Thanks again Mel

Posted 4 years ago

“I didn’t like the way I was contacted and basically emailed with red letters I thought it quite a threatening manner considering I’m in an IBA and I’m stressed over it and I have learning difficulties and my mum acts on my behalf yeah I was the one being scaremonger by this company I have anxiety and it’s just made it worse not sure why this was so important at this time when everything is going on like this in the world”

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Posted 4 years ago

Thank you for your feedback. As you point out, you are in an IVA and as such, your Court Appointed IVA Supervisor requested (on the 22nd January 2020) you have your tax codes professionally checked by our tax code experts to check if you are owed money by HMRC that could be used to reduce your debts. As you didn’t respond to their request, which may be because you didn’t see their email, we emailed on the 12th February using the same email address, to remind you that you needed to start the process and re-iterating the point your Supervisor explained – that under the terms of your IVA, you’re required to comply with any reasonable requests he makes. As you had not contacted us , (which we now believe is probably because you didn’t see / open the email), after a further 5 weeks we sent you a letter using the address at which you are registered under your IVA. We did this in case you hadn’t seen the emails. The letter, which contained no red wording, carried the same message as the email. Unfortunately, as you didn’t respond to this either, we reverted to sending you another email using the same email address we used previously, on the 7th April. It contained the headline “Urgent Notice – Please do not ignore” in red. Thankfully, you opened this email and did as your IVA Supervisor requested and started your review. I can appreciate this may seem a somewhat heavy-handed approach if you had never received any correspondence in relation to this matter before, but we have to assume the email and postal address we’re using are both current and actively in use, which would seem to be the case according to the Insolvency Register and the fact you received our email on the 7th April. We do appreciate these are unprecedented times, and as such, we have given you significantly longer between each email and letter than would normally be given.

Posted 4 years ago

“VERY GOOD COMMUNICATION BETWEEN ORGANISATIONS, JUST WAITING NOW.”

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Posted 4 years ago

Hi, Thank you so much for your comments. We pride ourselves on our communication and always try to make our review process as straightforward as possible. We hope to be able to get back your hard earned cash soon! Thanks again Mel

Posted 4 years ago

“Easy and clear to use”

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Posted 4 years ago

Thank you very much for your comment and 5 star review. One of the most important things to us as a company is that our review process is easy and clear. We are very pleased that you have found this to be the case! Thanks! Mel

Posted 4 years ago

“Fairly easy to fill and the company is very persistent in reminding employees to complete the form.”

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Posted 4 years ago

“Easy to apply for I can now relax knowing my returns are in good hands .”

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Posted 4 years ago

Hi Katie, Thank you very much for your lovely comments and 5 star review. We always aim to make our review process as simple as possible for our clients. You can indeed relax now and we will do all the work! Thanks again for your comments, they are much appreciated. Mel

Posted 4 years ago

“Easy to fill out form very accessible”

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Posted 4 years ago

Thank you very much for your comments. We are always happy when clients find our review process accessible and straightforward! We try to make the whole review as easy as possible for our clients. Thanks again. Mel

Posted 4 years ago

The Tax Refund Company is rated 4.4 based on 898 reviews